Your training organisation must meet the accreditation criteria (click here) of SSG when applying for a WSQ training organisation profile.

A training organisation is considered an Approved Training Organisation (ATO) when it is accredited to provide WSQ training and assessments. There are 3 types of ATOs:

1. Public ATO;
2. Public and In-house ATO; or
3. In-house ATO.

For training organisations with branches, they can apply for WSQ organisation accreditation for each branch either during the initial application or via the “update organisation profile” function.

Each approved branch will have its individual profile. Hence, if an Approved Training Organisation has applied for WSQ organisation accreditation for its 2 branches, the system will show 3 organisation profiles.

When applying for WSQ organisation accreditation, you are required to:

1. Be registered in Singapore with the relevant authorities (e.g. ACRA) and is in active operation;
2. Be registered with a CorpPass account, if you do not have one;
3. Have the GIRO form endorsed by the Bank;
4. Have a valid Credit/ Debit Card/ internet banking for on-line payment;
5. Prepare the following mandatory supporting documents to be uploaded in pdf format during the application:
   1. Registration of relevant bodies (e.g. CPE, ACRA);
   2. Write-up of organisation profile (include national awards or certifications the organisation has attained);
   3. Organisation chart and job descriptions depicting the roles and responsibilities of staff responsible for ATO functions;
   4. Certificates/ declarations/ curriculum vitae to show adult educators are ACTA trained or equivalent, have relevant technical qualification and working experience;
   5. Most recent 3-years financial statements and/or other records to justify business continuity (Only applicable for public/ public & in-house ATOs);
   6. Organisation chart and write-up on job description(s) depicting staff-in-charge of accounting and financial matters (Only applicable for public/ public & in-house ATOs);
   7. Write-up and photos of physical facilities and infrastructure for training delivery and/or assessment (Only applicable for public/ public & in-house ATOs);
   8. Write-up and/ or workflow to show established systems and capabilities to support fulfilment of the roles and responsibilities of an ATO (Only applicable for public/ public & in-house ATOs). Please refer to SSG website here for full details of the roles and responsibilities of an ATO; and
   9. 2-year plan (Only applicable for public/ public & in-house ATOs). Please refer to SSG website here for full details.

Yes, a non-refundable application fee for WSQ organisation accreditation is as follow:

The modes of payments acceptable are GIRO on demand (FlexiPay), internet banking and credit cards.

You may click here for the guide to apply for WSQ organisation accreditation.

SSIC is the acronym for the Singapore Standard Industry Classification code. SSIC codes are used during business/ company registration.

You may click here to search for the SSIC code corresponding to your business activity.

An ATO can submit both “Public ATO” and “In-house ATO” profiles for WSQ organisation accreditation.

No, the system will not allow you to make payment if the mandatory fields are not completed. There will be error messages to prompt for completion of the mandatory fields.

The system accepts certain types of file format i.e. PDF and WinZip. EXE file format is currently not allowed for security reasons.

You may click here for the guide to convert an Excel file to CSV format.

You may click here for the guide on how to reply to clarifications.

You may login to SkillsConnect and perform a check under “Application Listing” in the “Profile Summary” page. If you require further assistance, you may contact us.

You are required to provide a copy of the blank cheque or bank statement to SSG if there are any amendments made on the Direct Credit Authorisation form.

For organisation using personal Bank account, you are required to furnish an original 3rd party authorisation/ declaration form and a copy of ACRA business profile.

For business activity under Insurance and Real Estate Agencies, licensees of Board of Architects Singapore or Professional Engineers Board Singapore, a photocopy of NRIC on both sides and a business name card is required.

You may login to SkillsConnect and select WSQ training organisation profile and “Organisation Profile Enquiry” under the Organisation menu to check if the GIRO account has been verified.

You may login to SkillsConnect and select the company profile and "Organisation Profile Mgmt" under the Organisation menu to update and add the GIRO account details (Bank Code, Branch Code and Account Number).

Kindly ensure that you have selected the correct GIRO account for the company profile.

You may click here for the guide to edit approved company profile.

Thereafter, please provide SSG with your completed Direct Credit Authorisation Form with bank endorsement.

The roles and functions in SkillsConnect are as follows:

You may login to SkillsConnect and select WSQ training organisation profile and “Organisation Profile Mgmt” under the Organisation menu to update information in the profile. If you need to update the personnel, you may overwrite the current personnel’s information in the profile.

You may click here for the guide to edit approved WSQ training organisation profile.

For (a), your organisation encountered the message because

1. there is an existing profile (e.g. draft/ returned/ pending WSQ training organisation profile that has not been approved, pending non-WSQ training organisation or company profiles); or
2. your organisation may have a registered account in our legacy system, EasyNet. The profile has been successfully ported over to SkillsConnect but it is not updated.

You may select “Application Listing” from the “Profile Summary” page and check the “Application Status” for any existing non-WSQ training organisation profile.

For (i), if the “Application Status” is “Draft” or “Returned”, you may submit the application with the required information and you will be notified if the profile is approved.

For (ii), the “Application Status” is “Approved”.

For (ii) and (b), you may complete the company and personnel details here in your company’s letter head, have your CEO or Head of Department sign off the letter and submit to SSG.

You may login to SkillsConnect and select WSQ training organisation profile and “Organisation Profile Mgmt” under the Organisation menu to add/ delete a branch.

You may click the “Add Branch” or “Delete Branch” buttons to add/ delete branch. Please note that a branch’s information cannot be deleted after it has been approved. The branch will be deactivated instead.

You may click here for the guide to add/ delete a branch.

The head office training organisation can gain access to the profiles of all its branches.

The individual branch can also have its own Management Representative (MR) and System Admin (SA) to access SkillsConnect. However, the personnel of the branch can only manage the submissions of its own branch. For example, Branch A cannot edit the course submitted by Branch B.

If there is a change in the training organisation information such as organisation name or organisation address and the UEN remains the same, you will need to perform an edit to the WSQ training organisation profile in SkillsConnect.

You may click here for the guide to edit an approved WSQ training organisation profile.

If the change results in a change in UEN number, you will need to inform SSG to withdraw the existing profile and then apply for a new profile using the new UEN in SkillsConnect.

You may click here for more information on change in entity for training organisation and click here for the guide to apply a WSQ organisation accreditation.

You will need to write in to SSG to request for withdrawal of WSQ training organisation profile. Before you write in, please ensure that all outstanding nett fee claims are submitted and the profile will be withdrawn upon disbursements of the claims.

You may click here for the guide to update the profiles of trainers and assessors.

You may click here for the guide on what are the features in SkillsConnect that a trainee can access.

No, a trainee or trainer is not able to update their training achievement. They can only view their achievement history.

Yes, a non-refundable application fee for WSQ course accreditation is as follow:

The modes of payments acceptable are GIRO on demand (FlexiPay), internet banking and credit/ debit cards.

Only training organisations which have a WSQ approved training organisation profile can submit course in SkillsConnect. Please note that only the CEO, Management Representative or Course Administrator is able to create and submit course.

The course administrator is a person who could create, edit and submit a course. He/ She will receive email notifications pertaining to course submission if he/ she had indicated “yes” to receiving email notifications. The course administrator also could

1. Endorse nett fee training grant application;
2. Submit nett fee claim;
3. Receive course related notification; and
4. Receive disbursement notification.

The authorised personnel will be notified of the course accreditation result in about 30 working days, upon receipt of a complete and accurate submission.

After accreditation, the course will be processed in Skillsconnect for funding approval. The processing time for funding approval is 20 working days and note that funding is approved in SkillsConnect before the commencement of training.

You may login to SkillsConnect and select WSQ approved training organisation profile. You may click here for the guide to apply for course accreditation.

Before applying, please ensure the following:

1. ATOs ('Public', 'Public and In-House', and 'In-House only') with frameworks that have transited to Skills Framework (SF) need to upload the following documents for audit purposes:
• Course Proposal Form
• Curriculum Vitae (CV) of Adults Educators (AEs) / Subject Matter Experts (if applicable)
2. ATOs ('Public' and 'Public and In-House') with frameworks that have not transited to SF need to upload the following documents for audit purposes:
• Learner's Profile
• Lesson Plan
• Assessment Plan
• Trainer Guide
• Learner Guide
• Cross-Reference Matrix (Mapping of Performance Criteria / Performance Statements / Underpinning Knowledge to Learner & Trainer Guide
• Any other documents to be used in the course
• Permission obtained from copyright owner(s) to adapt or reproduce original work in whole or part (if any)
• CV of AEs / Subject Matter Experts (if applicable)
3. ATOs ('In-House only') with frameworks that have not transited to SF need to upload the following documents for audit purposes:
• Course Outline
• Lesson Plan
• Assessment Plan
• CVs of AEs / Subject Matters Experts (if applicable)

Please note that each file should not exceed 5MB and should be in PDF or Winzip format.

You may click here for the funding rates for employer sponsored training and here for self-sponsored training.

For course accreditation, the validity period will be indicated in the SkillsConnect upon course accreditation. A WSQ-accredited course may be expired i.e. accreditation withdrawn, if there is no training and/or assessment conducted within six months of the accreditation date.

For course funding, the validity period will be two years from the course accreditation approval date.

You may perform a course search at the SkillsConnect website listed here or click here for the guide if you are enquiring in the SkillsConnect.

Please click here for the guide to reply to clarifications from SSG.

No, the system will not allow the applicant to proceed with payment if the mandatory fields are not completed. The system will prompt for completion of the mandatory fields.

You may login to SkillsConnect and select the WSQ approved training organisation profile. Then select the “Upload Assessment Result” from “Course Management” of the “Organisation Menu”.

Please click here for the guide to upload WSQ assessment results.

For training organisation which has branches, only the branch can edit courses submitted by it. Branch A cannot edit the course submitted by Branch B. However, the Head Office can edit all courses including those submitted by its branches.

Full Fee payment mode is mandatory for courses under the following categories:

1. Courses offered by SSG-approved CET Centres
2. In-house Courses (Courses meant for organisation's own employees only)
3. Courses by Institutes of Higher Learning (IHLs) where only Absentee Payroll funding is applicable

The rest of SSG-approved courses are mandatory to be offered under Nett Fee payment mode.

Full Fee
Training grant application submitted by the company is routed directly to SSG. Company is responsible to submit the claim to SSG for the training grant upon course completion.

Nett Fee
Company pays training organisation the unfunded portion of the course fees i.e. full course fees less course fee funding from SSG. The training grant application submitted by the company is first routed to the training organisation for endorsement, before routing to SSG. Training organisation is responsible to submit the claim to SSG upon course completion. Upon approval of the claim, the course fee funding will be disbursed to the training organisation and Absentee Payroll funding, if applicable, will be disbursed to the company.

You may login to SkillsConnect and select WSQ approved training organisation profile. Next, select “Update Course Profile” from the “Course Management” of “Organisation Menu”. Then, select the course to perform an edit and click “Update” to submit the edit. Please note that a course edit can only be performed for courses with valid accreditation period.

You may login to SkillsConnect and select WSQ approved training organisation profile. Next, select “Update Course Profile” from the “Course Management” of “Organisation Menu”. Then, select the course to perform an edit and select “Yes” under “Course Renewal for Funding” field. Click “Update” to submit the course edit. Please note that a course edit can only be performed for courses with valid accreditation period.

You may login to SkillsConnect and select WSQ approved training organisation profile, proceed to the inbox and click the “Ref No” with the “Returned” status. Then, perform an edit to re-submit the course.

As one of the claim eligibility criteria is to sit for and pass the assessment, the claim for the training component can only be submitted after completion of course and passing of the assessment.

With an approved non-WSQ training organisation profile, you will be able to create courses with funding support through SkillsConnect. You can also perform the following:

1. Create public courses for funding support;
2. Create in-house courses for funding support;
3. Edit courses;
4. Endorse training grants applications; and
5. Create claims for approved training grants applications.

To apply for a non-WSQ training organisation profile in SkillsConnect, login to SkillsConnect is required. To access SkillsConnect,

New entities
New entities (i.e. entities with no existing profile in the SkillsConnect Portal) with registration type ROC/ROB/UENO will first need to register for a CorpPass account to transact in the SkillsConnect Portal. To register for a CorpPass account, please visit www.corppass.gov.sg or call the CorpPass enquiry line at +65 6643 0577. The authorised personnel(s) will use his/ her CorpPass account and password to login to SkillsConnect via http://www.skillsconnect.gov.sg.

Entities with registration type as “Others – None of the above” will login to the SkillsConnect Portal with SingPass.

Existing entities
Existing entities (i.e. entities with an approved training organisation profile in SkillsConnect Portal) would already have access to SkillsConnect via SingPass. (Note: Existing entities with registration type ROB/ROC/UENO are strongly encouraged to register for a CorpPass account to continue transacting in the SkillsConnect Portal after 31 Dec 2017 when SingPass login is terminated.)

When applying for a non-WSQ training organisation profile in SkillsConnect, you are required to:

1. Be registered in Singapore with the relevant authorities (e.g. ACRA) and be in active operation;
2. Have the GIRO form endorsed by the Bank;
3. Prepare the following mandatory supporting documents to be uploaded in pdf format during the application:
   1. Financial statement for the immediate preceding year
   2. List of courses that your organization is conducting this year;
   3. Sample copy of attendance register;
   4. Tax invoice for training conducted;
   5. Proof of training location (e.g. utility bill, rental invoice, etc.);
   6. Proof of training facilities (e.g. photo of training room); and
   7. A copy of course marketing material or course collateral.

Please click here for the guide to apply a non-WSQ training organisation profile.

No fees are payable for the registration of non-WSQ training organisation profile in SkillsConnect.

SSIC is the acronym for the Singapore Standard Industry Classification code. SSIC codes are used during business/ company registration.

You may click here to search for the 2010 edition of the SSIC code corresponding to your business activity.

Yes, training organisations with existing WSQ Approved Training Organisation profile will have to create a new non-WSQ training organisation profile in SkillsConnect, in order to apply for non-WSQ courses.

For new non-WSQ training organisation profile

You may access this returned application via the “Application Listing” in the profile summary page in SkillsConnect. Upon retrieval of the application, you may provide the requested information by editing and resubmitting the application.

You may access the returned application via the inbox under “Workdesk Menu” in SkillsConnect. Upon retrieval of the application, you may provide the requested information by editing and resubmitting the application.

For edits to existing non-WSQ training organisation profile

You may click here for the guide to submit a returned profile.

You may login to SkillsConnect and perform a check under “Application Listing” in the “Profile Summary” page. If you require further assistance, you may contact us.

You will need to complete the original GIRO form here and approach your Bank to endorse it before submitting the hardcopy endorsed GIRO form to SSG.

For organisation using personal Bank account, you are required to furnish an original 3rd party authorisation/ declaration form and a copy of ACRA business profile.

For business activity under Insurance and Real Estate Agencies, licensees of Board of Architects Singapore or Professional Engineers Board Singapore, a photocopy of NRIC on both sides and a business name card is required.

You may login to SkillsConnect and select non-WSQ training organisation profile and “Organisation Profile Enquiry” under the Enquiry Menu to check if the GIRO account has been verified.

You may login to SkillsConnect and select the company profile and "Organisation Profile Mgmt" under the Organisation menu to update and add the GIRO account details (Bank Code, Branch Code and Account Number).

Kindly ensure that you have selected the correct GIRO account for the company profile.

You may click here for the guide to edit approved company profile.

Thereafter, please provide SSG with your completed Direct Credit Authorisation Form with bank endorsement and other supporting documents as stated in the above FAQ no. 24.

Your training organisation is deemed to be related if you and the related company or training organisation has mutual partners or shareholders (regardless of the percentage of shareholding).

This function allows related companies to view and apply for the list of in-house courses conducted by your training organisation. Therefore, you should declare the “List of Related Companies” so that related companies will be eligible for the in-house funding rates conducted by your training organisation.

The roles and functions in SkillsConnect are as follows:

*Please note that only users who are pre-authorised in CorpPass are able to transact in the SkillsConnect Portal.

You may login to SkillsConnect and select non-WSQ training organisation profile and “Organisation Profile Mgmt” under the Organisation menu to update information in the profile. If you need to update the personnel, you may overwrite the current personnel’s information in the profile.

You may click here for the guide to edit approved non-WSQ training organisation profile.

For (a), your organisation encountered the message because

1. there is an existing profile (e.g. draft/ returned/ pending non-WSQ training organisation profile that has not been approved, pending WSQ training organisation or company profiles); or
2. your organisation may have a registered account in our legacy system, EasyNet. The profile has been successfully ported over to SkillsConnect but it is not updated.

You may select “Application Listing” from the “Profile Summary” page and check the “Application Status” for any existing non-WSQ training organisation profile.

For (i), if the “Application Status” is “Draft” or “Returned”, you may submit the application with the required information and you will be notified if the profile is approved.

For (ii), the “Application Status” is “Approved”.

For (ii) and (b), you may complete the company and personnel details here in your company’s letter head, have your CEO or Head of Department sign off the letter and submit to SSG.

You may login to SkillsConnect and select non-WSQ training organisation profile and “Organisation Profile Mgmt” under the Organisation menu to add/ delete a branch.

You may click the “Add Branch” or “Delete Branch” buttons to add/ delete branch. Please note that a branch’s information cannot be deleted after it has been approved. The branch will be deactivated instead.

You may click here for the guide to add/ delete a branch.

The head office training organisation can gain access to the profiles of all its branches.

The individual branch can also have its own Management Representative (MR) and System Admin (SA) to access SkillsConnect. However, the personnel of the branch can only manage the submissions of its own branch. For example, Branch A cannot edit the course submitted by Branch B.

If there is a change in the training organisation information such as organisation name or organisation address and the UEN remains the same, you will need to perform an edit to the non-WSQ training organisation profile in SkillsConnect.

You may click here for the guide to edit an approved non-WSQ training organisation profile.

If the change results in a change in UEN number, you will need to inform SSG to withdraw the existing profile and then apply for a new profile using the new UEN in SkillsConnect.

You may click here for more information on change in entity for training organisation and click here for the guide to apply a non-WSQ training organisation profile.

You will need to write in to SSG to request for withdrawal of non-WSQ training organisation profile. Before you write in, please ensure that all outstanding nett fee claims are submitted and the profile will be withdrawn upon disbursements of the claims.

Yes. Non-WSQ courses that meet the following criteria are eligible for funding:

1. Have clear learning outcomes which may not necessarily require assessment or lead to certification;
2. Meant for employment, job development or job upgrading purposes;
3. Skills and competencies addressed by the course should meet industry skills shortage or manpower demand (i.e. applicants may not be supported if there is an excess supply of manpower/skills in the industry);
4. Course duration must be at least 7 hours long (excluding assessment and lunch); and
5. Must not be academic degree courses, i.e. bachelor, master or doctorate degree courses.

If you are applying for funding for Certifiable Skills Training, the course must meet all of the following criteria:

1. Must be examinable and have clear learning outcomes;
2. Meant for employment, job development or upgrading purposes;
3. Skills and competencies addressed by the course should meet industry skills shortage or manpower demand (i.e. applicants may not be supported if there is an excess supply of manpower/ skills in the industry); and
4. Must not be academic degree courses, i.e. bachelor, master or doctorate degree courses.

And the course must fulfil one of the following certification criteria:

5. Lead to a qualification (below degree) awarded by a local post-secondary education institution under Singapore's education system, such as ITE Nitec or Polytechnic Diploma; or
6. Be recognised under the regulatory or professional development framework endorsed by a Singapore Government agency for the sector, including mandatory skills-based training stipulated by the relevant Singapore Government agency for the sector.

Only the CEO and Management Representative of training organisations who have an approved non-WSQ training organisation profile can create and submit course in SkillsConnect. The System Admin is able to prepare but not submit the course in SkillsConnect.

The course administrator is a person in-charge of the course and whom SSG can contact to seek any clarification pertaining to the course. The course administrator will receive email notifications if he has indicated “Yes” to “Receive Email?” under “Course Administrator Details” field in the course submission. No email notifications will be sent if this field is indicated as “No”. The course administrator will not be able to access to the profile or perform submissions if he is not a Management Representative.

The course administrator will receive the following email notifications pertaining to:

1. Course;
2. Nett fee/ full fee* training grant application;
3. Nett fee claim; and
4. Nett fee disbursement.

* Full Fee payment mode is mandatory for courses under the following categories:

1. Courses offered by SSG-approved CET Centres
2. In-house Courses (Courses meant for organisation's own employees only)
3. Courses by Institutes of Higher Learning (IHLs) where only Absentee Payroll funding is applicable

The course must be approved for funding in SkillsConnect before the commencement of training. The processing time for course approval is 20 working days based on complete and accurate information submitted. Training organisations must submit courses well ahead of course commencement and take into consideration the time needed for SSG to approve the course for funding.

You may login to SkillsConnect and select non-WSQ training organisation profile and “Create Course” under the Non-WSQ Course Menu. You may click here for the guide to submit a non-WSQ course.

You may click here for the self-assessment checklist for course application and here for more information on Certifiable Skills Training courses.

Before applying, please ensure that you have the following: 

1. Detailed course outline with breakdown of hours by the following components, where applicable:
   1. Assessment
   2. Classroom training
   3. On-The-Job (OJT) training
   4. Practical/Practicum training
   5. Supervised Field Training (SFT)

For courses with an OJT component, please also provide the OJT training plan.

2. Description of the course content, and mode of delivery – e.g. conducted in-house (by internal or external instructors) or publicly conducted.

For courses submitted for certifiable skills training funding, the following additional information (where applicable) must be provided:

3. Documentation proof that the course leads to a qualification (below degree) awarded by a local Post Secondary Educational Institution (PSEI); or
4. Evidence that your course is recognised under the regulatory or professional development framework endorsed by a Singapore Government agency for the sector.

This could be:

1. A letter; or
2. Reference to an Act, highlighting the relevant section (e.g. you can also provide a screenshot); or
3. Evidence in the agency’s website

Documentation proof of endorsement should indicate the following where applicable: 

4. Name of training organisation
5. Validity period of endorsement
6. Course title
7. Training duration

When uploading supporting documents in the application, please note that each file should not exceed 5MB and should be in PDF or Winzip format. 

You may click here for the funding rates for employer sponsored training and here for self-sponsored training.

You may click here for a checklist of courses that we do not support. In addition, the assessment duration for non-WSQ courses are not supportable.

For courses which are accredited, the validity period will be based on the validity period of the accrediting agency. For all other courses, the validity period will be one year from the course application submission date, subject to approval by SSG.

Please ensure that your course is renewed before the validity period ends. Please note that our processing time for course approval is 20 working days based on complete and accurate information submitted.

You may perform a course search by clicking the “advance search” at the SkillsConnect website here. Upon identifying a course, you may scroll down to look for the latest course support period. The funding rates are shown under the “Business Description”. You may click here for the guide to enquire about course.

Under “Course Type” field of the Create Non-WSQ Course, please select “Modular” if the course has at least two modules and select “Standalone” if the course has only one module. A course that comprises of Core and Elective modules are referred to as Modular types.

Full Fee payment mode is mandatory for courses under the following categories:

1. Courses offered by SSG-approved CET Centres
2. In-house Courses (Courses meant for organisation's own employees only)
3. Courses by Institutes of Higher Learning (IHLs) where only Absentee Payroll funding is applicable

The rest of SSG-approved courses are mandatory to be offered under Nett Fee payment mode.

Full Fee
Training grant application submitted by the company is routed directly to SSG. Company is responsible to submit the claim to SSG for the training grant upon course completion.

Nett Fee
Company pays training organisation the unfunded portion of the course fees i.e. full course fees less course fee funding from SSG. The training grant application submitted by the company is first routed to the training organisation for endorsement, before routing to SSG. Training organisation is responsible to submit the claim to SSG upon course completion. Upon approval of the claim, the course fee funding will be disbursed to the training organisation and Absentee Payroll funding, if applicable, will be disbursed to the company.

You may login to SkillsConnect and select non-WSQ training organisation profile and "Copy to Draft" under the Non-WSQ Course Menu. There must be at least one approved course before you are able to use this function.

You may login to SkillsConnect and select non-WSQ training organisation profile and “Edit Course” under the Non-WSQ Course Menu to submit a course edit of an approved course.

You may login to SkillsConnect and select non-WSQ training organisation profile, proceed to the inbox and click the course reference number with the “Returned” status.

You may login to SkillsConnect and select non-WSQ training organisation profile and “Edit Course” under the Non-WSQ Course Menu. Next, search for the course which you would like to edit and select “Yes” under “Course Renewal for Funding” field. For Certifiable Skills Training courses, please update the “Course Accreditation Details” and “Training Centre Accreditation Details” fields, and upload the relevant supporting documents for the funding renewal.

Your course must meet the course eligibility criteria and be offered under nett fee payment mode.

You will be required to collect the nett course fee and submit both the training grant application and claim for the self-sponsored individual in SkillsConnect in order to claim the course fee funding directly from SSG.

For guidance on the application and claim procedures for self-sponsored individuals, please click here to download the user guides

The training provider should check the NRIC to verify the individual’s citizenship and age and record the information.

If the individual qualifies for funding under the Workfare Training Support (WTS) scheme, the training provider should also check and retain a copy of any of the following documents:

All individuals, including  persons with disabilities (PWDs) aged 13 to 34 years old

• WTS notification letter

Individuals aged 35 years old and above only

• Workfare Income Supplement (WIS) payout notification letter
• Inland Revenue Authority of Singapore (IRAS) tax notification letter
• SingPost receipt for CPF income declaration
• Any 1 of last 3 months’ payslips
• Employment letter/contract of service dated not more than 3 months before course registration

The supporting documents which should be retained for SSG’s checks are:

1. Record of individual’s age and citizenship
2. Trainee’s declaration of employment status and salary
3. Tax Invoice with receipt issued
4. Attendance records
5. Examination results and certificate issued
6. Supporting document for funding eligibility under the Workfare Training Support (WTS) Scheme, where applicable

The application page of the SkillsConnect system has been enhanced for courses commencing from 1 Jan 2017. Different procedures apply depending on the course commencement date.

Course commencement date is before 1 Jan 2017

If the individual is able to produce a valid WTS notification letter, you may input $1,900 in the salary field.  The following verification documents are also acceptable:
• Workfare Income Supplement (WIS) payout notification letter
• Inland Revenue Authority of Singapore (IRAS) tax notification letter
• SingPost receipt for CPF income declaration
• Any 1 of last 3 months’ payslips
• Employment letter/contract of service dated not more than 3 months before course registration

If the individual is not able to produce any of these WTS documents, please input $1,901 in the salary field.

Course commencement date is on/after 1 Jan 2017

You may input $0 in the salary field for an individual with no income. If the individual is unable to provide his exact salary, an estimate may be provided.

SSG-approved certifiable courses is open to self-sponsored Singapore Citizens, aged 21 years and above, regardless of employment status. Claim eligibility criteria applies.

For funding under the Workfare Training Support (WTS) scheme, the following original documents are required:

1. NRIC
2. WTS notification letter or any one of the following:
   1. Workfare Income Supplement (WIS) notification letter
   2. Inland Revenue Authority of Singapore (IRAS) tax notification letter
   3. SingPost receipt for CPF income declaration (for tax-exempted sole-proprietors/self-employed only)
   4. Any one month's payslip/CPF statement showing employer's contribution/Employment Letter/Contract of Service or equivalent, dated within 3 months before course start date.

Full Fee payment mode is mandatory for courses under the following categories:

1. Courses offered by SSG-approved CET Centres
2. In-house Courses (courses meant for training the organisation's own employees only)
3. Courses by Institutes of Higher Learning (IHLs) where only Absentee Payroll funding is applicable

The rest of SSG-approved courses are mandatory to be offered under Nett Fee payment mode.

Upon submission of trainee information, the SkillsConnect system will check against the eligible database of Workfare Training Support (WTS) letter recipients and assign WTS funding rate automatically.

As this database check will be progressively turned on from mid Jan 2017 and fully functional by end Mar 2017, the trainee may not be assigned WTS funding rate automatically by the system when you submit a training grant application during this period.

For individuals aged 35 years and above whom you have validated to meet the WTS eligibility criteria based on alternative supporting documents (i.e. WIS letter, payslip, IRAS notice of assessment, SingPost’s receipt, employment letter/contract of service), you may select the checkbox beside the individual’s name on the application screen to make a declaration of WTS   eligibility and upload copies of the supporting documents.

The declaration of WTS eligibility is not applicable for persons with disabilities (PWDs) aged 13 to 34 years old.

For trainees who do not meet the WTS eligibility criteria, the SkillsConnect system will continue to assign the applicable funding rate based on the trainee information provided.

For guidance on the application and claim procedures for self-sponsored individuals, please click here to download the user guides.

The SkillsConnect system will assign Workfare Training Support (WTS) funding rate automatically for WTS letter recipients. Trainees who are not WTS letter recipients will not be identified based on our records.

For trainees whom you have validated to meet the WTS eligibility criteria based on alternative supporting documents (i.e. WIS letter, payslip, IRAS notice of assessment, SingPost’s receipt, employment letter/contract of service), you may select the checkbox beside the trainee’s name on the application screen to make a declaration of the trainee’s WTS eligibility and upload copies of the supporting documents

For persons with disabilities (PWDs) aged 13 to 34 years old, only the Workfare Training Support (WTS) notification letter is accepted as proof of WTS eligibility.

The training provider should check and retain a copy of the WTS notification letter. Alternative documents (i.e. WIS letter, payslip, IRAS notice of assessment, SingPost’s receipt, employment letter) are not applicable.

You can edit the training grant application to amend the declaration of WTS eligibility.

The error message is displayed when the trainee information provided does not meet the WTS eligibility criteria. To proceed, please review the trainee information.  If you had wrongly selected the declaration of WTS eligibility, you should un-select it at this stage.

If the course is registered as a full qualification course in SkillsConnect, then training organisations can only claim the course fee funding from SSG upon the attainment of the full qualification, i.e. individual must attain the full qualification in this case. However, if the course is registered as separate modules in SkillsConnect, course fee funding will be given for each module the trainee has sat for and passed.

Only courses that are open to the public and are on a nett fee payment model will qualify for SkillsFuture Credit. If your courses are meant for corporate clients (and not for the public), training organisations may indicate "Yes" under the "Corporate runs only" field in the "Submission Info" page in the SkillsConnect system. The courses will be removed from the SkillsFuture Credit course directory accordingly.

Please note that the use of SkillsFuture Credit is not allowed for employer-sponsored courses. If you are aware of any companies that do so, please inform SSG via the SSG Feedback Portal.

The eligibility for SkillsFuture Credit is assessed based on course criteria.

SkillsFuture Credit eligibility period is aligned to the respective public agency's support or SSG’s funding period for the courses.

No, employers are not allowed to use individuals’ SkillsFuture Credit to pay (either in full or partial) for employer-sponsored courses. Please alert SSG through the SSG Feedback Portal if you are aware of such cases.

No, the SkillsFuture Credit can only be used to cover (i) course fees payable, (ii) assessment fees which are part of the course, (iii) certification fees which are part of the course and (iv) GST imposed on components supported for SkillsFuture Credit use. It cannot be used to offset charges imposed by training organisations due to course withdrawals  or pay for administration fees charged by training organisations.

No, the SkillsFuture Credit can only be used to cover (i) course fees payable, (ii) assessment fees which are part of the course, (iii) certification fees which are part of the course and (iv) GST imposed on components supported for SkillsFuture Credit use. 

Training organisations may request individuals to log in to their SkillsFuture Credit accounts to verify their credit balance.
Alternatively, training organisations may request the individuals to print out their account summary for verification. If the individual has sufficient credits to pay for the course fees, the provider will receive an email notification from SSG system administrator confirming the approved use of credits on the same day as the individual’s submission of claim to use SkillsFuture Credit.

Training organisations do not need to refund the SkillsFuture Credit to the individual as long as he has attended the course, regardless of whether he completes the course or fails any assessment.

Training organisations will receive email notifications on the following information:

1. Approved applications on use of credit (daily email notifications)
2. Cancelled applications on use of credit (as and when a claim is cancelled)
3. Cancelled applications on use of credit (consolidated- daily email notification)
4. Weekly statement on amount of disbursements made to training organisation for approved applications on use of credit (weekly emails)

The email notifications and weekly statement will be sent to the “Finance Officer” provided to SSG and will include information such as the course name, course ID, course start date,  individual’s NRIC and name, amount of SkillsFuture Credit claimed.

Note: The weekly statement on amount of disbursements made will replace the monthly statement on amount of disbursements made from March 2016 onward.

Training organisations should receive the disbursement within 7 working days after the course start date.

For courses that are subsidised or supported by SSG, the disbursement will be made to the bank account as indicated in the SkillsConnect.

For courses supported by other public agencies, please provide your bank details to the respective public agencies.

The current policies and terms of SSG's funding support applies.

SkillsFuture Credit can only be claimed for nett fee courses 90 days after course start date, where the individual had made payments out of pocket. Please note that claims cannot be made on the same course with the same course start date.

Training organisations should keep a copy of the official registration confirmation or acknowledgement slips, receipts, invoices and certificates issued to the individuals.  These supporting documents should be retained for 3 years after the course start date.

You may remind the individual to submit the claim as soon as possible.

Alternatively, you may choose not to enrol the individual as he has not paid for the course fee.

If you still have not received any email notification on the approved claim on the ACTUAL day (or first day) of course, you may want to ask the individual to pay the course fee in cash, and advise the individual to submit claim that instructs for payment to be made to his or her own bank account.

A claim cancellation can be done on or before the course start date via the SkillsFuture Credit Portal.

Should the individual need to cancel his claim after course start date, the individual will need to appeal to SSG and provide justification.

If each course is listed as separate items in the SkillsFuture Credit course directory, the individual should submit the claim on a per course item.

If the courses are packaged as a full qualification in the SkillsFuture Credit course directory, the individual should submit the claim as one course item.

If the individual did not attend the course at all, the full disbursed SkillsFuture Credit must be returned to the individual through SSG. If your policies indicate that partial refunds or penalties will apply, you can claw back the penalty fee or associated partial refunds from the individual separately.

However, if the individual attended part of the course/ withdrew in the midst of the course, the SkillsFuture Credit does not need to be refunded.

If the individual withdrew from the course before course commencement date, disbursed SkillsFuture Credit must be refunded back to SSG. If your policies indicate that partial refunds or penalties will apply, you can claw back the penalty fee or associated partial refunds from the individual separately.

If you offer replacement sessions, no action is required on the individual and the training organisation. However, you are advised to make a record on the individual’s invoice in the event that the application is flagged out for audit check.

You have to liaise with the individual to get him or her to pay the fee for the course attended and inform SSG of such individuals.

Yes, the individual is allowed to use his SkillsFuture Credit to pay for the course fee.

You should remind the individual to cancel his claim before the course start date when he submits his course cancellation request.

If the individual still forgets to cancel his claim before the course date and the amount is disbursed to you, please contact SSG via the SSG Feedback Portal to facilitate the refund process. 

You can continue to impose cancellation/ penalty fee on the individual based on your in-house policies. However, you have to follow up with the individual on such payment. SkillsFuture Credit is not allowed to be used to pay for cancellation/ penalty fee.

Training organisations should not refund the SkillsFuture Credit in cash to the individual under any circumstances.

To initiate a refund of SkillsFuture Credit, please log in to SSG’s Feedback Portal and provide the following details:
• Name of Organisation
• UEN
• Claim ID/ Amount Refunded/ Cheque No
• Reason for Refund

For GIRO transfers, please indicate in your refund request your preference for GIRO transfer of refunds. Relevant details for GIRO transfer will be provided.

Please make your cheque payable to “SkillsFuture Singapore Agency – SkillsFuture” and indicate the feedback case ID and claim ID at the back of the cheque. Cheque can be mailed to or presented in person at 1 Marina Boulevard, #19-01, One Marina Boulevard, Singapore 018989, Attn: SkillsFuture Credit Refund.

Reinstatement of refunded SkillsFuture Credit to individuals will be evaluated on a case by case basis.

No. SkillsFuture and SSG logo are trademarked. You are required to seek SSG’s approval for the use of SSG or/ and SkillsFuture logos in your marketing.

SkillsFuture and SSG logo are trademarked.  You are required to seek SSG’s approval for the use of SSG or/ and SkillsFuture logos in your marketing.

Please advise individuals to approach any service touchpoints listed here.

You can download the SkillsFuture Credit collaterals at here.