The SkillsConnect portal is being replaced by the new SkillsFuture training grant portal, Training Partners Gateway.

From 12 Oct 2020 onwards, enterprises may use SkillsConnect to apply for training grants and submit claims for SSG funding support when they send their employees to attend approved courses with a course run start date before 1 Nov 2020.

For courses with course run start date on or after 1 Nov 2020, enterprises will transact using Enterprise Portal for Jobs and Skills (EPJS), while TPs should transact using TPGateway.

Refer to the Co-Existence FAQs for more information.

You can find a guide to the features in SkillsConnect a trainee can access here.

Please note that you will only be able to submit training grants in SkillsConnect until 30 Nov 2020 for courses with course run start date before 1 Nov 2020.

For courses with course run start date on or after 1 Nov 2020, you will receive an email notification to log into Enterprise Portal for Jobs and Skills (EPJS) to declare necessary information.

Please refer to the Co-Existence FAQs for more information.

If you are an employer sponsoring your employees for training, your company is eligible for funding if it meets the following criteria.

1. Registered or incorporated in Singapore.
2. Trainee on the approved course is a Singapore Citizen or a Permanent Resident of Singapore.
3. Trainee must be employed by the applicant company, according to the Employment Act, except for sole proprietors, partners, working directors, commission-based agents and members of co-operatives.
4. Trainee must have a bona fide employment contract (full-time or permanent part-time employee) with the company, indicating the start date of employment, working hours, salary and compensation benefits, leave, medical and other entitlements. Employee must be on the applicant company’s payroll, receive CPF contribution from the company and the company’s welfare benefits.
5. If the trainee is not employed by the applicant company, he or she must be employed by another company for the purpose of providing services to or for the applicant company. When requested, the applicant company shall produce:
   1. documents showing that the trainee is employed by another company for the purpose of providing services to or for the applicant company
   2. any other information needed to assess applications and verify the claims submitted.
6. Trainee must complete the full course while employed by the applicant’s company.
7. Trainee must be fully sponsored by the applicant company for the cost of the training course.
8. The funded courses must be relevant to the trainee’s current job and in line with the business needs of the applicant company.
9. Trainee must attend 75% of the course
10. Trainee must pass all examinations or assessments that lead to certification
11. Trainee who repeats the same course or receives funding from other bodies will not be eligible for funding
12. Trainee shall fulfil other SSG Scheme eligibility conditions. These may be amended, revised, modified or varied at any time at SSG’s discretion.

Note: Funding is not available for:

• - full time students who are also part-time employees
• - freelance or casual workers

You can find our Terms and Conditions for funding here and the Terms and Conditions for SkillsConnect here.

You can find the funding rates for employer sponsored training here.

If you are interested to send your employees for an SSG-supported course, you can search for SkillsFuture Training Subsidy (SFTS) and SkillsFuture Enterprise Credit (SFEC) eligible courses on the Enterprise Portal for Jobs and Skills (EPJS). Click here to access the course directory.

IMPORTANT NOTE FOR TPs: With the launch of the TPGateway from 12 Oct 2020, there will be a shift to nett fee arrangement for courses with course run start date on and after 1 Nov 2020. These courses must be transacted in TPGateway, where the nett fee billable should take all the grants eligible by the individual into consideration. As such, the following information is only valid for courses with a course run start date before 1 Nov 2020.

FOR EMPLOYERS: Please note the below is only applicable for courses with a course run start date before 1 Nov 2020. For courses with a course run start date on or after 1 Nov 2020, you will receive an email notification to log into Enterprise Portal for Jobs & Skills (EPJS) to declare necessary information.

Please refer to the Co-Existence FAQs for more information.

As such, the following information is only valid for courses with a course run start date before 1 Nov 2020.

A Full Fee course fee type represents an SSG-approved course where the full amount of course fees is paid to the training organisation.

A Nett Fee type course represents an SSG-approved course where the unfunded portion of the course fees (i.e. nett fee payable after SkillsFuture funding) is paid to the training organisation.

All SSG-approved courses must be offered using the Nett fee payment mode, except the following categories (which will be offered using the Full fee mode):

1. Courses offered by SSG-approved Continuing Education and Training (CET) Centre
2. In-house Courses (for an organisation's own employees)
3. Courses by Institutes of Higher Learning (IHLs) where only Absentee Payroll funding is applicable

IMPORTANT NOTE FOR TPs: With the launch of the TPGateway from 12 Oct 2020, there will be a shift to nett fee arrangement for courses with course run start date on and after 1 Nov 2020. These courses must be transacted in TPGateway, where the nett fee billable should take all the grants eligible by the individual into consideration. As such, the following information is only valid for courses with a course run start date before 1 Nov 2020.

FOR EMPLOYERS: Please note the below is only applicable for courses with a course run start date before 1 Nov 2020. For courses with a course run start date on or after 1 Nov 2020, you will receive an email notification to log into Enterprise Portal for Jobs & Skills (EPJS) to declare necessary information.

Please refer to the Co-Existence FAQs for more information.

1. If you are an employer:

   For full fee courses, first your company needs to submit a training grant application in SCN within 30 days before and after your employees’ course start date. Your company will pay the full amount of funded course fees to the training organisation and thereafter submit the claim for full funded course fees within 120 days from your employees’ course completion date. Your company will receive the subsidised course and Absentee Payroll funding, if you have applied for it and are eligible to receive the funding.

2. If you are a training organisation:

   For full fee courses, training organisations will need to ensure that the company makes full payment of the course fees. The training application and claim submission will be made by the company.

3. If you are a self-sponsored individual:

   If you are paying for your own training, SSG funding for courses using the full fee payment mode will not be available to you. You can apply for a course that has nett fee payment.

IMPORTANT NOTE FOR TPs: With the launch of the TPGateway from 12 Oct 2020, there will be a shift to nett fee arrangement for courses with course run start date on and after 1 Nov 2020. These courses must be transacted in TPGateway, where the nett fee billable should take all the grants eligible by the individual into consideration. As such, the following information is only valid for courses with a course run start date before 1 Nov 2020.

FOR EMPLOYERS: Please note the below is only applicable for courses with a course run start date before 1 Nov 2020. For courses with a course run start date on or after 1 Nov 2020, you will receive an email notification to log into Enterprise Portal for Jobs & Skills (EPJS) to declare necessary information.

Please refer to the Co-Existence FAQs for more information.

1. If you are an employer*:

   For nett fee courses, first your company needs to submit a training grant application in SCN within 30 days before and after your employees’ course start date. Your company will pay the unfunded portion of the course fees (full course fees less course fee funding from SSG) to the training organisation. Next, the training organisation will submit the claim for the funded portion of the course fees within 120 days from your employees’ course completion date. After the claim is approved, the training organisation will receive the subsidised course funding. Your company will receive Absentee Payroll funding**, if you have applied for it and are eligible to receive the funding.

2. If you are a training organisation*:

   For nett fee courses, training organisations will collect the unfunded portion of the course fees (full course fees less course fee funding from SSG) from the company, who will then submit the training grant application in SCN within 30 days before and after its employees’ course start date. Training organisations will need to endorse the company’s training grant application in SCN before it will be submitted to SSG for processing. Training organisations will then submit the claim for the funded portion of the course fees within 120 days from the trainees’ course completion date. After the claim is approved, training organisations will receive the subsidised course funding. The company will receive Absentee Payroll funding, if they are eligible for the funding and have applied for it.

3. If you are a self-sponsored individual:

   Eligible individuals can choose from a range of courses offered by training providers on the nett fee payment mode. This means that the training organisation will only collect the unsubsidised portion of the course fee from you. Self-sponsored individuals will not be able to get funding for courses on full-fee payment mode.
   
   If the course fee is $1,000 and the course fee funding from SSG is 90% ($900), you will pay only the unsubsidised 10% ($100) to the training organisation. The training organisation will claim the remaining $900 from SSG directly.
   
   SSG funding for self-sponsored individuals covers the course fees and excludes other training expenses such as registration fees, assessment or examination fees (for WSQ courses, SSG funding covers assessment fees), training materials (books, files, materials, subscription fees) and the Goods and Services Tax.

Absentee Payroll funding is a grant to help the employers defray the manpower costs incurred when they send their employees for certifiable skills training.

For more information about Absentee Payroll funding, click here.

To be eligible for Absentee Payroll funding for training outside working hours, you must have in place a Human Resource (HR) policy which provides for the payment of overtime pay* to employees for these training hours and pay your employees overtime pay for these hours, in accordance with the HR policy. Absentee Payroll funding is given to you to defray the overtime pay paid to your employees.

*Allowance can be considered in lieu of overtime pay. Please refer to Question 11 for more details.

Yes, the allowance, stipulated by MOM, can be considered in lieu of the OT pay. Please make sure that the provision of the allowance to your employees for training outside normal working hours is stated in your company’s Human Resource (HR) policy. The amount of allowance to be paid to your employee must be in accordance with the rate(s) set out in the MOM’s website (https://www.mom.gov.sg/faq/salary/if-i-have-to-attend-training-outside-normal-working-hours-can-i-be-paid-for-it).

Sub-contract workers are not under the direct payroll of the sponsoring company. They are employed by another company to provide services to the sponsoring company.

For example, a sub-contract worker could be an operator from a third party labour supplier who is working for a manufacturing company. This operator is a sub-contract worker for the manufacturing company.

Temporary or casual workers who work irregularly and do not have pro-rata benefits, or are not on the company’s payroll are not considered sub-contract workers.

A company qualifies for the Enhanced Training Support under the SME scheme if it meets the following criteria:

1. Company must be registered or incorporated in Singapore
2. Employment size¹ (at group² level) of not more than 200; OR Annual sales turnover³ (at group level) of not more than S$100 million
3. At least 30% local shareholding is held by Singapore Citizens or Singapore Permanent Residents.

Footnotes:

1. Employment size includes anyone employed under a contract of service according to the Employment Act. This is regardless of the nationality of the employee.
2. Group Tracing:
   1. All corporate shareholders holding more than 50% of total shareholding of the company.
   2. All subsidiaries of the company that the company holds more than 50% of total shareholding.
3. Annual sales turnover refers to the revenue or sales turnover stated in the company’s income statement.

Ministries, statutory boards, and other government agencies are not eligible under the Enhanced Training Support for SMEs scheme.

For more information on the Enhanced Training Support for SMEs, you can click here.

Non-business entities may qualify for funding under the Enhanced Training Support for SMEs Scheme if they meet the following criteria:

1. Registered or incorporated in Singapore
2. Employment size¹ (at group level²) of not more than 200; OR Annual income or revenue (at group level) of not more than S$100 million
3. At least 30% local control. This means at least 30% of the board of governors or management committee are Singapore Citizens or Singapore Permanent Residents.

Footnotes:

1. Employment size includes anyone employed under a contract of service, according to the Employment Act. This is regardless of the nationality of the employee.
2. A group is defined as any non-business entities sharing a common source of control or effectively functioning as a single economic entity.

Employment Size

For Company Level, include anyone employed under a contract of service according to the Employment Act, regardless of the nationality of the employee.

For companies without a group, enter ‘0’ for the employment size under the Group Level field.

For Group Level, include the total employment size of your company’s corporate parent(s), which hold(s) more than 50% total shareholding of your company, as well as subsidiaries of your company, which your company holds more than 50% total shareholding. You do not need to include subsidiaries of a parent company.

In the illustration below, C is the Applicant Company. The group employment size would include the employment size of the Applicant Company (C), the Applicant Company’s parent (A) and subsidiaries of the Applicant Company (C1 + C2), if C owns more than 50% of C1 and C2, and A owns more than 50% of C. Other subsidiaries (B & B1) of the parent do not need to be included.

Annual Sales Turnover

For Company Level, include the revenue or sales turnover stated in your company’s latest income statement.

For companies without a group, enter ‘$0’ for annual sales turnover under the Group Level field.

For Group Level, include the total annual sales turnover of parent company(s) and all subsidiaries.

A parent company refers to all corporate shareholders with more than 50% of total shares in your company. A parent company, unless it is a wholly owned subsidiary, must present consolidated financial statements for the group, which would include the group annual sales turnover.

Only applicable for courses with course run start date before 1 Nov 2020. For courses with a course run start date on or after 1 Nov 2020, your SME status will be derived from government data and applicable SME funding will be accorded. Please submit your declaration of SME status in the Enterprise Portal for Jobs and Skills (EPJS) only if you find your SME status is inaccurate.

You can provide projected annual sales turnover based on revenue earned up to now.

If your company has been in business for five months and received revenue of $10,000, you can project that for the remaining seven months you will earn $14,000. You can indicate that you will earn $24,000 as the Annual Sales Turnover.

The new Workfare Skills Support (WSS) scheme replaces the Workfare Training Support (WTS) with effect from 1 July 2020. Under the new WSS scheme, training grant application is no longer required. You can find more information on WSS here.

With the phasing out of the Workfare Training Support (WTS) scheme, training grant applications for WTS will no longer be accepted after 31 July 2020.

As such, the following information is only valid for ongoing WTS claims.

If you are paying for your own training, you are eligible for funding if you:

• are a Singapore Citizen or Permanent Resident
• are aged 21 years or older*
• are doing a SSG-supported certifiable course using the nett fee payment mode
• have attended at least 75% of the course
• have completed and passed all examinations and assessments

Your training provider will advise you about the subsidised course fee and the amount you need to pay. This will depend on your eligibility and the course selected.

* 13 years old and above for persons with disabilities (PWDs) who qualify under the Workfare Training Support (WTS) Scheme.

If you are paying for your own training, you may click here for the funding rates for self-sponsored training.

The list of SSG-supported certifiable courses can be found here.

As some courses may only apply to corporate runs, please check directly with the training organisation if the course is offered to individuals.

The new Workfare Skills Support (WSS) scheme replaces the Workfare Training Support (WTS) with effect from 1 July 2020. Under the new WSS scheme, training grant application is no longer required. You can find more information on WSS here.

With the phasing out of the Workfare Training Support (WTS) scheme, training grant applications for WTS will no longer be accepted after 31 July 2020.

As such, the following information is only valid for ongoing WTS claims.

The training provider will check your NRIC, to verify your citizenship and age.

If you qualify for funding under the Workfare Training Support (WTS) scheme, the training provider will also check and retain a copy of any of the following documents:

For all applicants, including persons with disabilities (PWDs) aged 13 to 34 years old:

• WTS notification letter

For applicants aged 35 and above:

1. Workfare Income Supplement (WIS) notification letter
2. Inland Revenue Authority of Singapore (IRAS) tax notification letter
3. SingPost receipt for CPF income declaration (for tax-exempt sole-proprietors or self-employed only)
4. Any of the following to show that you meet the income criteria:
   • A full month’s payslip
   • CPF statement showing employer’s contribution
   • Employment letter
   • Contract of Service or equivalent.

The date on the income documents must be within three months before the course start date.

The new Workfare Skills Support (WSS) scheme replaces the Workfare Training Support (WTS) with effect from 1 July 2020. Under the new WSS scheme, training grant application is no longer required. You can find more information on WSS here.

With the phasing out of the Workfare Training Support (WTS) scheme, training grant applications for WTS will no longer be accepted after 31 July 2020.

As such, the following information is only valid for ongoing WTS claims.

If you are on MSF or SG Enable’s assistance schemes we will recognise you as a PWD and assess your eligibility for WTS based on your PWD status. For more information on these assistance schemes, you can visit www.sgenable.com.

If you are not already on MSF/SG Enable’s assistance schemes, you can call SG Enable’s Hotline at 1800-8585-885 or email: contactus@sgenable.sg to apply for a concession card under the Public Transport Concession Scheme for PWDs.

Please however note that there are other criteria to fulfil and WSG will re-assess your eligibility for WTS based on your PWD status and its effective date. Eligibility for WTS is hence not immediately upon your successful application for the PWD concession card. It could start within 3 months for employees and up to a year for self-employed individuals.

Income and employment status are part of SSG’s requirements for grant applicants. You need to provide this information to the training organisation so they can process your application.

The new Workfare Skills Support (WSS) scheme replaces the Workfare Training Support (WTS) with effect from 1 July 2020. Under the new WSS scheme, training grant application is no longer required. You can find more information on WSS here.

With the phasing out of the Workfare Training Support (WTS) scheme, training grant applications for WTS will no longer be accepted after 31 July 2020.

As such, the following information is only valid for ongoing WTS claims.

If you are paying for your own training and you are eligible for Workfare Training Support (WTS), you can apply for a training allowance through WSG Career Centres, NTUC, or Self-Help Groups (EA, Mendaki, SINDA).

To receive WTS funding you need to:

• be a Singapore Citizen
• be above 35 years old
• earn a monthly income of $2,000 or less

To find out more about WTS, go to: WTS programme brochure.

You are not eligible for funding if you drop out halfway through the course.

As some employer functions in SkillsConnect (SCN) have transited to the Enterprise Portal for Jobs & Skills (EPJS), please note that from 12 Oct 2020:

• Submit training grants* and claims in SCN for courses with course run start date before 1 Nov 2020
• Submit Absentee Payroll declaration in EPJS upon receiving an email notification sent to the email address submitted by the TPs with the enrolment records**

Training grant applications for courses with course run start date before 1 Nov 2020 must be submitted in SCN by 30 Nov 2020.

**Absentee Payroll funding disbursements will be made via PayNow. Click here for more information on setting up PayNow.
Click here for more information on the new AP process in EPJS.

There are no fees to register a company profile in SkillsConnect.

If you receive the message that there is an existing profile or application, it means:

1. There is an existing profile in SkillsConnect that has not been approved. This could be a draft, returned or pending company profile; or
2. Your company registered an account in our previous system, EasyNet. Your profile has been successfully moved to SkillsConnect but is not up-to-date.

To check if there is an existing company profile:

1. Log in to SkillsConnect
2. Go to Profile Summary page
3. Select Application Listing
4. Check Application Status

For (a), if the Application Status is Draft or Returned, you can submit the application with the required information, and you will be notified when the profile is approved.

For (b), the Application Status is Approved, complete the following steps:

1. Complete company and personnel details here using your company’s letter head
2. Have your CEO or Head of Department sign the letter
3. A scanned copy of the completed form is to be submitted to SSG through http://portal.ssg-wsg.gov.sg/feedback

You can register with SSG for a new SkillsConnect account if you have already registered your business in Singapore.

To register a new business in Singapore, go to the Accounting and Corporate Regulatory Authority (ACRA) website:  https://www.bizfile.gov.sg/ or call the ACRA: +65 6248 6028

On the ACRA website, you can register your business under Registration of Company (ROC), Registration of Business (ROB) or Other Unique Establishments (UENO).

Before your organisation can apply for a SkillsConnect account, you must also have a Corppass account.

To register for a Corppass account, go to https://www.corppass.gov.sg/ or call Corppass: +65 6643 0577.

You can use the Corppass account and password to log in to SkillsConnect: http://www.skillsconnect.gov.sg.

Due to the system blackout to facilitate the transition from SkillsConnect (SCN) to Training Partners Gateway (TPGateway), please note that Organisation Registrations and Course Applications will not be allowed from 28 Sep 2020.

You can submit your WSQ course application from 12 Oct 2020 in the new TPGateway.

Refer to the blackout FAQs for more information.

Due to the system blackout to facilitate the transition from SkillsConnect (SCN) to Training Partners Gateway (TPGateway), please note that Organisation Registrations and Course Applications will not be allowed from 28 Sep 2020.

You can submit your WSQ course application from 12 Oct 2020 in the new TPGateway.

Refer to the blackout FAQs for more information.

For more information on Approved Training Organisation (ATO) profiles, go to Training Partners Gateway.

Please access Training Partners Gateway for more information.

For more information on Approved Training Organisation (ATO) profiles, go to Training Partners Gateway.

Please access Training Partners Gateway to submit / edit organisation profile information.

For more information on WSQ organisation accreditation, go to Training Partners Gateway.

You may visit institute for Adult Education (IAL) website (www.ial.edu.sg) for information on pathways to achieving full WSQ ACTA, credit exemptions, and recognised equivalent qualifications.

Due to the system blackout to facilitate the transition from SkillsConnect (SCN) to Training Partners Gateway (TPGateway), please note that Organisation Registrations and Course Applications will not be allowed from 28 Sep 2020.

You can submit an organisation registration from 12 Oct 2020 on TPGateway.

Refer to the blackout FAQs for more information.

The system will not allow you to make a payment if required fields are not complete. You will see error messages to prompt you to fill in the required fields.

The system accepts file formats such as PDF and WinZip. EXE file format is currently not allowed for security reasons.

You can find a guide to convert an Excel file to CSV format here.

If you receive the message that there is an existing profile or application, it means:

1. There is an existing profile in SkillsConnect that has not been approved. This could be a draft, returned or pending training organisation profile; or
2. Your company registered an account in our previous system, EasyNet. Your profile has been successfully moved to SkillsConnect but is not up-to-date.

To check if there is an existing training organisation profile:

1. Log in to SkillsConnect
2. Go to Profile Summary page
3. Select Application Listing
4. Check Application Status

For (a), if the Application Status is Draft or Returned, you can submit the application with the required information, and you will be notified when the profile is approved.

For (b), the Application Status is Approved, complete the following steps:

1. Complete company and personnel details here using your company’s letter head
2. Have your CEO or Head of Department sign the letter
3. A scanned copy of the completed form is to be submitted to SSG through http://portal.ssg-wsg.gov.sg/feedback

To check the status of your application:

1. Log in to SkillsConnect
2. Go to Profile Summary page
3. Check under Application Listing

If you need more help, you can contact us at: http://www.ssg-wsg.gov.sg/about/contact-us.html

*Applications submitted from 14 Sep 2020 will be processed on a best effort basis.

You may wish to re-apply your WSQ organisation accreditation application on Training Partners Gateway.

Due to the system blackout, organisation registrations submitted after 14 Sep 2020 will be processed on a best effort basis. Hence, if your applications have been rejected, please proceed to resubmit on Training Partners Gateway after 12 Oct 2020.

You will need to apply for new courses via Training Partners Gateway (TPGateway). If your course falls under the Private Education Act, you will be required to apply for Enhanced Registration Framework (ERF) in order to offer the course. To facilitate the application for ERF, you are required to upload the ERF Registration Smartform as one of your supporting documents via TPGateway. The outcome of your ERF application will be made known to you via email.

Due to the system blackout to facilitate the transition from SkillsConnect (SCN) to Training Partners Gateway (TPGateway), please note that Organisation Registrations and Course Applications will not be allowed from 28 Sep 2020.

You can submit your organisation registration to be a training organisation in TPGateway from 12 Oct 2020.

Refer to the blackout FAQs for more information.

Please refer to SkillsFuture Singapore’s Terms and Conditions for Registered TPs.

There is no renewal required for WSQ Organisation Accreditation. SSG will continue to retain oversight of training providers on their course delivery quality, outcome performance and standards via a new compliance and performance focused training provider management process.

Due to the system blackout to facilitate the transition from SkillsConnect (SCN) to Training Partners Gateway (TPGateway), please note that edits to Organisation Profile are not allowed from 28 Sep 2020.

You can submit your profile edits in TPGateway from 12 Oct 2020.

Refer to the blackout FAQs for more information.

Training organisation with existing WSQ Approved Training Organisation profile will have to create a new Non-WSQ training profile in TPGateway, in order to apply for non-WSQ courses.

For more information on Non-WSQ training organisation application, please refer to Training Partners Gateway FAQ.

You are required to submit an Enhanced Registration Framework (ERF) application and pay ERF registration fee of $535 (excluding GST) via GoBusiness Licensing portal.

The outcome of your application will be made known to you via email.
More information on the application can be found here.

The following applies only for courses with course run start date before 1 Nov 2020:

If you have an approved non-WSQ training organisation profile, you can create courses* with funding support through SkillsConnect. You can also:

1. Create public courses for funding support*
2. Create in-house courses for funding support*
3. Edit courses*
4. Endorse training grants applications
5. Create claims for approved training grant applications

For courses with a course run start date on or after 1 Nov 2020, please transact in TPGateway.

Refer to the Co-Existence FAQs for more information.

Please submit your organisation registrations on the new Training Partners Gateway.

Due to the system blackout to facilitate the transition from SkillsConnect (SCN) to Training Partners Gateway (TPGateway), please note that Organisation Registrations and Course Applications will not be allowed from 28 Sep 2020.

You can submit an organisation registration from 12 Oct 2020 on TPGateway.

Refer to the blackout FAQs for more information.

By 1^st January 2021, all Non-WSQ training providers offering certifiable programmes and receive funding from SSG will need to ensure that their trainers and/or assessors have met the following requirements.

For more information on Non-WSQ training organisation, please go to Training Partners Gateway.

If you receive the message that there is an existing profile or application, it means:

1. There is an existing profile in SkillsConnect that has not been approved. This could be a draft, returned or pending training organisation profile; or
2. Your company registered an account in our previous system, EasyNet. Your profile has been successfully moved to SkillsConnect but is not up-to-date.

To check if there is an existing Non-WSQ / WSQ training organisation or company profile:

1. Log in to SkillsConnect
2. Go to Profile Summary page
3. Select Application Listing
4. Check Application Status

For (a), if the Application Status is Draft or Returned, you can submit the application with the required information, and you will be notified when the profile is approved.

For (b), the Application Status is Approved, complete the following steps:

1. Complete company and personnel details here using your company’s letter head
2. Have your CEO or Head of Department sign the letter
3. A scanned copy of the completed form is to be submitted to SSG through http://portal.ssg-wsg.gov.sg/feedback

To check the status of your application:

1. Log in to SkillsConnect
2. Go to Profile Summary page
3. Check under Application Listing

If you need more help, you can contact us at: http://www.ssg-wsg.gov.sg/about/contact-us.html

Note: Due to the system blackout to facilitate the transition from SkillsConnect (SCN) to Training Partners Gateway (TPGateway), please note that organisation registration applications submitted from 14 September - 27 September 2020 will be processed on a best effort basis as the volume of applications is expected to be higher during this period. Hence, your submission may not be processed in time and you may be required to re-submit in TPGateway.

You may wish to re-apply with the required documents and application fee on Training Partners Gateway from 12 Oct 2020.

Due to the system blackout, organisation registrations submitted after 14 Sep 2020 will be processed on a best effort basis.

Hence, if your applications have been rejected, please proceed to resubmit on Training Partners Gateway after 12 Oct 2020.

There is no renewal required for Non-WSQ training organisation. SSG will continue to retain oversight of training providers on their course delivery quality, outcome performance and standards via a new compliance and performance focused training provider management process.

Due to the system blackout to facilitate the transition from SkillsConnect (SCN) to Training Partners Gateway (TPGateway), please note that Organisation Registrations and Course Applications will not be allowed from 28 Sep 2020.

You can submit an organisation registration from 12 Oct 2020 on TPGateway.

Refer to the blackout FAQs for more information.

Due to the system blackout to facilitate the transition from SkillsConnect (SCN) to Training Partners Gateway (TPGateway), please note that Organisation Registrations and Course Applications will not be allowed from 28 Sep 2020.

You can submit an organisation registration from 12 Oct 2020 on TPGateway.

Refer to the blackout FAQs for more information.

You are required to submit an Enhanced Registration Framework (ERF) application and pay ERF registration fee of $535 (excluding GST) via GoBusiness Licensing portal.

The outcome of your application will be made known to you via email.
More information on the application can be found here.

You are required to submit a WSQ OA application, however, due to the system blackout to facilitate the transition from SkillsConnect (SCN) to Training Partners Gateway (TPGateway), please note that Organisation Registrations and Course Applications will not be allowed from 28 Sep 2020.

You can submit an organisation registration from 12 Oct 2020 on TPGateway.

Refer to the blackout FAQs for more information.

You are required to submit a non-WSQ training organisation application, however, due to the system blackout to facilitate the transition from SkillsConnect (SCN) to Training Partners Gateway (TPGateway), please note that Organisation Registrations and Course Applications will not be allowed from 28 Sep 2020.

You can submit an organisation registration from 12 Oct 2020 on TPGateway.

Refer to the blackout FAQs for more information.

The UEN is a standard identification number to uniquely identify an entity such as company, business or organisation. A UEN is issued to businesses, local companies, limited liability partnerships, societies and representative offices that:

1. often interact with government agencies; and
2. have registered with a UEN Issuing Agency such as ACRA or the Registry of Societies (ROS).

You can find out more about the different types of Singapore business entities and the corresponding UEN issuing agencies here.

The SSIC is the acronym for the Singapore Standard Industry Classification code. It is the national standard for classifying different economic activities. It is used in the population census, household surveys, and administrative databases. SSIC codes are also used when registering a business or company.

You can find the SSIC Code for your business activity here

From 12 Oct 2020, GIRO is only applicable for claims for courses with course run start date before 1 Nov 2020.

For courses with a course run start date on or after 1 Nov 2020, PayNow will be the only mode of disbursement. Click here for steps to setup PayNow.

Direct Credit Authorisation (DCA) allows funding disbursements to be made directly to your company’s local bank account via GIRO when you have submitted eligible claims and they are approved.

1. You can follow these steps to apply for Direct Credit Authorisation:
2. Complete the original Direct Credit Authorisation Form here
3. Approach your bank to endorse the form
4. Please email your completed copy of the DCA form to SSG_AP@ssg.gov.sg
5. You must also email a photocopy of a blank cheque or bank statement of your corporate bank account and a copy of your company’s ACRA business profile
6. For Insurance and Real Estate Agencies, licensees of the Board of Architects Singapore or Professional Engineers Board Singapore, you must also send:
   • a photocopy of both sides of your NRIC
   • a business name card

From 12 Oct 2020, GIRO is only applicable for claims for courses with course run start date before 1 Nov 2020.

For courses with a course run start date on or after 1 Nov 2020, PayNow will be the only mode of disbursement. Click here for steps to setup PayNow.

To check if the GIRO account has been verified:

1. Log in to SkillsConnect
2. Go to the Enquiry Menu
3. Select the company/ WSQ approved training organisation/non-WSQ training organisation profile and Organisation Profile Enquiry
4. Get confirmation that your GIRO account has been verified

If your training organisation has mutual partners or shareholders (regardless of the percentage of shareholders) as another company or training organisation, these will be considered as ‘related companies’ to your training organisation.

The funding rates accorded for training provided to a related company will be according to the in-house funding rates.

You should ensure that the tax invoice issued to and payment made by the related company is in accordance to the in-house funding rates.

If you are resubmitting for returned new profile registrations, you can access the returned application using the Application Listing in the profile summary page in SkillsConnect. You can then retrieve, edit and resubmit the application.

If you are resubmitting for returned edits to existing profiles, you can access the returned application by clicking on the relevant profile in the profile summary page in SkillsConnect.

You can find a guide to resubmitting a returned profile for:

• Company here;
• WSQ approved training organisation/non-WSQ training organisation here

Please note that with the launch of Training Partners Gateway from 12 Oct 2020, TPs will only be able to perform selected transactions on SkillsConnect.

Refer to the Co-Existence FAQs for more information.

The functions and access rights tagged to the various roles assigned in SkillsConnect are as follows:

*Only users authorised by Corppass can access the SkillsConnect Portal.

^Only applicable for courses with course run start date before 1 Nov 2020. For courses with course run start date on or after 1 Nov 2020, please transact using TPGateway.

Please access Training Partners Gateway to submit / edit organisation profile information.

Please edit your organisation profiles in Training Partners Gateway.

To update a role or information in your company / WSQ approved training organisation/non-WSQ training organisation profile, go to TPGateway.

To update your company’s/WSQ approved training organisation’s/non-WSQ training organisation’s GIRO account number:

1. Log in to SkillsConnect
2. Go to the Organisation Menu
3. Select the company/WSQ approved training organisation/non-WSQ training organisation profile and Organisation Profile Mgmt
4. Update GIRO account details (Bank Code, Branch Code and Account Number).

Note: Make sure you select the correct GIRO account for the company/WSQ approved training organisation/non-WSQ training organisation profile.

After you have updated the GIRO account, please send your completed Direct Credit Authorisation Form with bank endorsement and other supporting documents to SSG.

You can follow these steps to apply for Direct Credit Authorisation:

1. Complete the original Direct Credit Authorisation Form here
2. Approach your bank to endorse the form
3. Submit the hardcopy endorsed Direct Credit Authorisation Form as listed in FAQ 69.

The Management Representative (MR) and Chief Executive Officer (CEO) can submit applications, and receive notifications and updates from SSG.

Companies/ training organisations should regularly update the access rights and particulars of all the staff members in the profile.

Please update your access rights through TPGateway.

Your CEO authorised staff members when applying for a Corppass account. The CEO can log in to SkillsConnect to check who the authorised staff are.

Please access Training Partners Gateway to submit / edit organisation profile information.

Please perform edits to your organisation profile in TPGateway from 12 Oct 2020.

Please perform edits to your organisation profile in TPGateway from 12 Oct 2020.

You need a Corppass account to use the SkillsConnect portal.

You can use your company’s Unique Entity Number (UEN) to register for a Corppass. To register for a Corppass, go to https://www.corppass.gov.sg or call Corppass: +65 6643 0577.

Your company’s Corppass admin will need to assign the ‘WSG-SSG E-services’ to the user and the role required would be ‘SCN APPROVER’.

You can then use the Corppass account and password to log in to SkillsConnect:  http://www.skillsconnect.gov.sg.

However, please note that this Corppass account will only be for transactions that are still available on SCN. For more information on these transactions, please refer to the Co-Existence FAQs.

You will be able to see your pending training grants and claims. The change in login method does not affect your records in the SkillsConnect account.

Check that you have submitted all pending applications and outstanding claims.

Then write to SSG to withdraw your company/ WSQ training organisation/non-WSQ training organisation profile. The profile(s) will be withdrawn after the claims have been paid.

Please refer to Training Partners Gateway FAQs for more information.

Please refer to Training Partners Gateway FAQs for more information.

The course administrator is the person-in-charge of a course. They can create, edit and submit a course*. They will receive email notifications about course submissions if this was indicated in the course submission. The course administrator can also:

1. Endorse a nett fee training grant application
2. Submit a nett fee claim
3. Receive course related notifications
4. Receive payment notifications

A course administrator cannot access the profile or submit courses unless he/she is a Management Representative.

*With the launch of Training Partners Gateway (TPGateway) from 12 Oct, please note that Organisation Registrations and Course Applications are now performed on TPGateway.

Please also note that payments will now be disbursed via PayNow in TPGateway.

Refer to the Co-Existence FAQs for more information.

If the WSQ submission is accurate and complete, it will take about 30 working days to accredit a WSQ course.

After accreditation, the course is processed in SkillsConnect for course fee funding approval. Funding approval takes an additional 20 working days. The funding must be approved in SkillsConnect before training can commence.

Training organisations need to submit courses well ahead of the course start date and consider the time needed for SSG to approve the course for funding.

Note: Due to the system blackout to facilitate the transition from SkillsConnect (SCN) to Training Partners Gateway (TPGateway), please note that organisation registration applications submitted from 14 September - 27 September 2020 will be processed on a best effort basis as the volume of applications is expected to be higher during this period. Hence, your submission may not be processed in time and you may be required to re-submit in TPGateway from 12 Oct 2020.

Please submit your course applications on the new Training Partners Gateway.

Before applying, you will need the following:

1. ATOs (‘Public’, ‘Public and In-House’, and ‘In-House only’) with frameworks that are now part of the Skills Framework (SFw) need to upload the following documents for auditing:
   • Course Proposal Form
   • Curriculum Vitae (CV) of developers or Subject Matter Experts (if applicable)


2. ATOs (‘Public’ and ‘Public and In-House’) with frameworks that are not part of SFw need to upload the following documents for auditing:
   • Learner’s Profile
   • Lesson Plan
   • Assessment Plan
   • Trainer Guide
   • Learner Guide
   • Cross-Reference Matrix (Mapping of Performance Criteria, Performance Statements, Underpinning Knowledge to Learner & Trainer Guide)
   • Any other documents to be used in the course
   • Permission obtained from copyright owner(s) to adapt or reproduce original work in whole or part.
   • CV of developers or Subject Matter Experts (if applicable)
     


3. ATOs (‘In-House only’) with frameworks that are not part of SFw need to upload the following documents for auditing:
   • Learner’s Profile
   • Lesson Plan
   • Assessment Plan
   • CVs of developers / Subject Matters Experts (if applicable)

Each file can be up to 5MB in PDF or WinZip format.

Please refer to Training Partners Gateway for more information on funding rates.

Please refer to Training Partners Gateway FAQs for more information.

You can search for a course on the SkillsConnect website here.

You can also find a guide to help you check funding and other details of a course in SkillsConnect here.

You can find a guide on replying to questions from SSG here

The system will not allow you to make payment if the required fields are not complete. You will see an error message prompting you to fill in the required fields before you proceed.

For a training organisation with branches, the branch may only edit courses submitted by itself.

For example, Branch A cannot edit a course submitted by Branch B. The Head Office will be able to edit all courses, including those submitted by its branches.

Please submit your course details edits on the new Training Partners Gateway.

Please submit your course details edits on the new Training Partners Gateway.

To edit and re-submit a returned WSQ course:

1. Log in to SkillsConnect
2. Select the WSQ approved training organisation profile
3. Go to the inbox and select the Ref No with Returned status
4. Edit to resubmit the course

One of the criteria for claim eligibility is that trainees must complete and pass the assessment.

Therefore, your claim for the training component can only be submitted after your trainees have completed the course and passed the assessment.

Please refer to Training Partners Gateway FAQs for more information.

Please refer to Training Partners Gateway FAQs for more information.

The following information is only valid for courses with a course run start date before 1 Nov 2020.

The course administrator is the person in-charge of the course. SSG will contact this person for information about the course.

A course administrator will receive email notifications if this was indicated in the course submission.

The course administrator will receive email notifications about:

1. Nett fee or full fee* training grant applications
2. Nett fee claims
3. Nett fee payment

* Full Fee payment must be used for the following courses:

1. Courses offered by SSG-approved CET Centres
2. In-house Courses (for an organisation’s own employees)
3. Courses by Institutes of Higher Learning (IHLs) using Absentee Payroll funding

For courses with a course run start date on or after 1 Nov 2020, please transact in TPGateway.

Refer to the Co-Existence FAQs for more information.

For more information on WSQ Course Accreditation, go to Training Partners Gateway.

Please submit your course applications on the new Training Partners Gateway.

Please click here for the course evaluation guide for course application.

Before applying, please ensure that you have the following:

1. Detailed course outline with breakdown of hours for each component, where applicable:
   
   
   1. Assessment
   2. Classroom training
   3. On-The-Job (OJT) training
   4. Practical/Practicum training
   5. Supervised Field Training (SFT)
   For courses with an OJT component, please also provide the OJT training plan.


2. Description of the course content, and mode of delivery - e.g. conducted in-house (by internal or external instructors) or publicly conducted;
3. Proof of upcoming corporate signups such as company invoice from at least 3 different applicant companies
4. Written declaration that learners are legitimate employees of applicant companies
5. Write-up to demonstrate relevance of proposed training for employment, job development or job upgrading purposes

Note: Points (3) to (5) are only applicable for Non WSQ Broad based Courses (Non Certifiable Courses)

In addition, the following information (where applicable) must be provided in your application if you are applying for funding for Certifiable Skills Training courses:

1. Documentation proof that the course leads to a qualification (below degree) awarded by a local Post Secondary Educational Institution (PSEI); or
2. Evidence that your course is recognised under the regulatory or professional development framework endorsed by a Singapore Government agency for the sector.

This could be:

1. A letter; or
2. Reference to an Act, highlighting the relevant section (e.g. you can also provide a screenshot); or
3. Evidence in the agency’s website

Documentation proof of endorsement should indicate the following where applicable:

1. Name of training organisation
2. Validity period of accreditation
3. Course title
4. Training duration

When uploading supporting documents in the application, please note that each file should not exceed 5MB and should be in PDF or Winzip format.

Please submit your course applications on the new Training Partners Gateway.

Please refer to Training Partners Gateway FAQs for more information.

You may click here for a course evaluation guide.

In addition, the assessment duration for non-WSQ courses is not supportable.

Please access Training Partners Gateway FAQs for more information.

To find out if a course is funded:

1. Search for a course under Advanced Search on the SkillsConnect website here.
2. Scroll down to find the latest course support period.
3. Find funding rates under the Business Description

You can find a guide to searching for courses here

You will see these options on the Create Non-WSQ Course page, under the Course Type field.

• If the course has only one module, select Stand-Alone
• If a course has at least two modules, select Modular.

For courses with Core and Elective modules, select Modular.

To enter similar information for several courses:

1. Log in to SkillsConnect
2. Go to the Non-WSQ Course Menu.
3. Select a non-WSQ training organisation profile
4. Select Copy to Draft

There must be at least one approved course before you can use this function.

To edit non-WSQ course details:

1. Log in to SkillsConnect
2. Go to the Non-WSQ Course Menu.
3. Select a non-WSQ training organisation profile
4. Select Edit Course
5. Submit a course edit for an approved course.

To edit a returned non-WSQ course:

1. Log in to SkillsConnect
2. Go to the Non-WSQ Course Menu.
3. Select a non-WSQ training organisation profile
4. Go to the inbox and select the course reference number with Returned status.

To edit and re-submit a returned non-WSQ course funding application:

1. Log in to SkillsConnect
2. Select the non-WSQ approved training organisation profile
3. Go to the inbox and select the Ref No with Returned status
4. Edit to resubmit the course

Please submit your course applications on the new Training Partners Gateway. Refer to the TPGateway FAQs for more information.

As some employer functions in SkillsConnect (SCN) have transited to the Enterprise Portal for Jobs & Skills (EPJS), please note that from 12 Oct 2020:

• Submit training grants* and claims in SCN for courses with course run start date before 1 Nov 2020
• Submit Absentee Payroll declaration** in EPJS upon receiving an email notification sent to the email address submitted by the TPs with the enrolment records

*Training grant applications for courses with course run start date before 1 Nov 2020 must be submitted in SCN by 30 Nov 2020.

**Absentee Payroll funding disbursements will be made via PayNow. Set up your Corporate PayNow in EPJS to receive disbursements.

Click here for more information on the new AP process in EPJS.

Click here for more information on setting up PayNow.

The following applies only for courses with course run start date before 1 Nov 2020:

When submitting a training grant application for your company, you will need to provide the following:

1. Training organisation name
2. Course title and course code
3. Course start and end dates
4. Course duration - number of hours
5. Course fee components
6. Trainee details
   • Name
   • NRIC
   • Citizenship
   • Date of birth
   • Educational qualifications
   • Fixed monthly salary includes basic and fixed allowances including CPF contribution but excluding overtime payment
   • Hours worked per week (excluding overtime hours)

For courses with course run start date on or after 1 Nov 2020, you will only need to submit an Absentee Payroll declaration in the Enterprise Portal for Jobs & Skills (EPJS) upon receiving an email notification sent to the email address submitted by the TPs with the enrolment records.

From 12 Oct 2020, if you have an existing Organisation profile and approved course(s) in SCN, you may continue to submit training grants in SCN up till 30 Nov 2020 for courses with course run start date before 1 Nov 2020.

For courses with course run start date on or after 1 Nov 2020, transact in TPGateway using the new process.

For more information, please refer to the Co-Existence FAQs.

The following applies only for courses with course run start date before 1 Nov 2020.

Under Course Duration Components, you need to include information such as:

• classroom training hours
• assessment hours
• exempted hours

Under Course Fee Components, you need to include information such as:

• course fee for each trainee
• assessment fee for WSQ course
• discounts given

These fields must match the training hours conducted and actual course fees charged by the training organisation.

The company profile and training organisation profiles can edit these fields to show the duration and course fee for full fee courses and nett fee courses.

For courses with course run start date on or after 1 Nov 2020, transact in Training Partners Gateway using the new process from 12 Oct 2020.

Refer to the Co-Existence FAQs for more information.

The following applies only for courses with course run start date before 1 Nov 2020.

You can enter your employees’ details individually if you have a small number of employees (not more than 5) or upload their details in CSV format if you have a large number of employees in the application.

For each employee, you must enter:

You can find a guide to entering employee details individually here.

Note 1:
Uploading employee details in CSV format
The system cannot process your data if the details were copied and duplicated into the macro-enabled excel template. Instead, select from the individual drop-down list of the Trainee Details Template. You can find a guide to uploading employee (trainee) details using CSV here.

Note 2:
Fixed monthly Salary includes basic and fixed allowances, including CPF contribution but excluding overtime payment.

Note 3:
Hours worked each week refers to weekly working hours, excluding overtime hours. If the weekly working hours are less than 32 hours, you will see a message asking you to confirm the working hours. You can submit the application, once you have confirmed the hours.

For courses with course run start date on or after 1 Nov 2020, your employee’s enrolment, assessment and attendance records will be submitted by your TP in the new Training Partners Gateway from 12 Oct 2020.

Refer to the Co-Existence FAQs for more information.

The following applies only for courses with course run start date before 1 Nov 2020.

The default value of 44 hours is based on a standard work week.

You can edit the weekly working hours to match the working hours on the employee’s employment contract.

For courses with course run start date on or after 1 Nov 2020, your employee’s enrolment, assessment and attendance records will be submitted by your TP in the new Training Partners Gateway from 12 Oct 2020.

Refer to the Co-Existence FAQs for more information.

The following applies only for courses with course run start date before 1 Nov 2020. For courses with course run start date on or after 1 Nov 2020, your employee’s enrolment, assessment and attendance records will be submitted by your TP in the new Training Partners Gateway from 12 Oct 2020.

Refer to the Co-Existence FAQs for more information.

You can use the annual trade income indicated in the latest income tax notice of assessment and divide this by 12 months.

The following applies only for courses with course run start date before 1 Nov 2020. For courses with course run start date on or after 1 Nov 2020, your employee’s enrolment, assessment and attendance records will be submitted by your TP in the new Training Partners Gateway from 12 Oct 2020.

Refer to the Co-Existence FAQs for more information.

You do not need to upload supporting documents when making a training grant application. We will contact you if we need more information.

You can find a guide to uploading supporting documents here

The new Workfare Skills Support (WSS) scheme replaces the Workfare Training Support (WTS) with effect from 1 Jul 2020. Under the new WSS scheme, training grant application is no longer required. You can find more information on WSS here.

With the phasing out of the Workfare Training Support (WTS) scheme, training grant applications for WTS will no longer be accepted after 31 July 2020.

As such, the following information is only valid for ongoing WTS claims.

From 1 January 2017 onwards, the SkillsConnect system automatically checks a database of eligible WTS recipients and assigns the WTS funding rate.

Trainees can receive WTS funding if they are Singaporeans aged 35 years or more, earning up to $2,000 each month. If a trainee is eligible for the WTS scheme, select the checkbox beside the trainee’s name on the application page. You then need to upload supporting documents.

WTS funding is not available for persons with disabilities (PWDs) aged 13 to 34 years.

If a trainee is not eligible for the WTS scheme, the SkillsConnect system will assign the funding rate based on the trainee and company information provided.

You can find user guides on application and claim procedures here

The new Workfare Skills Support (WSS) scheme replaces the Workfare Training Support (WTS) with effect from 1 Jul 2020. Under the new WSS scheme, training grant application is no longer required. You can find more information on WSS here.

With the phasing out of the Workfare Training Support (WTS) scheme, training grant applications for WTS will no longer be accepted after 31 July 2020.

As such, the following information is only valid for ongoing WTS claims.

PWDs aged 13 to 34 who qualify for the Workfare Training Support (WTS) scheme will receive a WTS notification letter. If your employee has received a WTS notification letter, they qualify for the WTS funding rate.

PWDs aged 13 to 34 who do not receive a WTS notification letter do not qualify for the WTS funding rate.

We will check for WTS eligibility before we process the submission.

You can edit your company’s training grant application to amend WTS eligibility.

The new Workfare Skills Support (WSS) scheme replaces the Workfare Training Support (WTS) with effect from 1 Jul 2020. Under the new WSS scheme, training grant application is no longer required. You can find more information on WSS here.

With the phasing out of the Workfare Training Support (WTS) scheme, training grant applications for WTS will no longer be accepted after 31 July 2020.

As such, the following information is only valid for ongoing WTS claims.

You will see this error message when the employee (trainee) information provided does not match the WTS eligibility criteria. You need to review the employee information.

If you made a mistake and declared that an employee was eligible for the WTS scheme, you should un-select this checkbox.

The following applies only for courses with course run start date before 1 Nov 2020.

First, you need to log in to SkillsConnect and select your company profile to update the ownership, annual sales turnover and employment size (at both company and group levels).

After you have updated your company profile and the necessary fields to indicate SME status, new training grant applications will be approved at SME funding rates. The courses with the SME funding rate must start after the date of the company profile edit.

If you have already submitted training grant applications and the courses start after the date that you edited the company profile, SSG will adjust the funding rate for training grant applications to the SME funding rate.

Training grant applications, with course start-dates before the date that you edited the company profile, will receive the non-SME funding rate.

For courses with course run start date on or after 1 Nov 2020, your employee’s enrolment, assessment and attendance records will be submitted by your TP in the new Training Partners Gateway from 12 Oct 2020.

Refer to the Co-Existence FAQs for more information.

The following applies only for courses with course run start date before 1 Nov 2020.

If your company’s profile edit to a SME is approved before the training grant application is approved, the training grant application will be approved at the SME funding rate.

For courses with course run start date on or after 1 Nov 2020, your employee’s enrolment, assessment and attendance records will be submitted by your TP in the new Training Partners Gateway from 12 Oct 2020.

Refer to the Co-Existence FAQs for more information.

The following applies only for courses with course run start date before 1 Nov 2020.

All training grant applications for your employees must be submitted in the period 30 days before the course start date and 30 days after course start date.

You can calculate the deadline for your training grant applications here.

For courses with course run start date on or after 1 Nov 2020, your employee’s enrolment, assessment and attendance records will be submitted by your TP in the new Training Partners Gateway from 12 Oct 2020.

Refer to the Co-Existence FAQs for more information.

You are required to submit an Enhanced Registration Framework (ERF) application and pay ERF registration fee of $535 (excluding GST) via GoBusiness Licensing portal.

The outcome of your application will be made known to you via email. More information on the application can be found here.

The following applies only for courses with course run start date before 1 Nov 2020.

You can log in to SkillsConnect and select your company’s profile to edit an approved training grant application. You can refer to the guide on editing an approved training grant application here.

For courses with a course run start date on or after 1 Nov 2020, please transact in TPGateway.

Refer to the Co-Existence FAQs for more information.

The following applies only for courses with course run start date before 1 Nov 2020.

1. If the only employee in the application cannot attend the course, you will need to write to SSG to withdraw the application. You need to include:
   1. training grant application reference number
   2. training organisation
   3. course title and course code
   4. course start and end dates
   5. reasons for withdrawing
2. If the employee is unable to complete the course and needs to defer:
   1. The employee must inform the training organisation about deferring. Your company must log in to SkillsConnect to edit the course end date on the training grant application.
   You can find a guide to editing an approved training grant application here.
3. If one of two employees in the application cannot attend the course:
   1. You will need to edit the approved training grant application to remove the employee who is not attending the course.

You can find a guide to editing an approved training grant application here

For courses with course run start date on or after 1 Nov 2020, your employee’s enrolment, attendance and assessment records will be submitted by your TP in the new Training Partners Gateway portal, please liaise with your TP on these matters.

Please note that funding disbursements will be made via PayNow from 12 Oct 2020.

Refer to the Co-Existence FAQs for more information.

For courses with course run start date before 1 Nov 2020, you will need to write to SSG to request for the withdrawal providing the following information:

1. Training grant application reference number
2. Name of the company
3. Training organisation
4. Course title and course code
5. Course start and end dates
6. Reasons for withdrawing.

For courses with course run start date on or after 1 Nov 2020, your employee’s enrolment, attendance and assessment records will be submitted by your TP in the new Training Partners Gateway portal, please liaise with your TP on these matters.

Refer to the Co-Existence FAQs for more information.

The following applies only for courses with course run start date before 1 Nov 2020:

Your company/ training organisation can only submit a claim for your employees/ trainees when:

1. The company has paid the training organisation all training expenses.
   For full fee courses, the company must have paid the full course fee to the training organisation. For nett fee courses, the company must have paid the unsubsidised part of the course fee to the training organisation
2. Your employees/ trainees must be Singapore Citizens or Permanent Residents and employed by the company, according to the Employment Act - except for sole proprietors, partners, working directors, members of co-operatives or commission-based agents
3. Your employees/ trainees must have attended at least 75% of the course.
4. Your employees/ trainees must have passed the examinations or assessments where applicable.

The CEO or Management Representative of your company/ training organisation can create and submit a claim.

You can find funding Terms and Conditions here and SkillsConnect Terms and Conditions here.

For courses with course run start date on or after 1 Nov 2020, Enterprises will log into Enterprise Portal for Jobs and Skills (EPJS) to declare necessary information for Absentee Payroll funding. For TPs, please transact in TPGateway.

Refer to the Co-Existence FAQs for more information.

The following applies only for courses with course run start date before 1 Nov 2020:

The CEO or Management Representative of your company/ training organisation can create and submit a claim.

For courses with course run start date on or after 1 Nov 2020, please transact on TPGateway using the new process.

Refer to the Co-Existence FAQs for more information.

The following applies only for courses with course run start date before 1 Nov 2020:

Your company/ training organisation will need to ensure that the corresponding training grant application must be approved before you can create a claim. You can find a guide to checking the status of your training grant application here

To create a claim:

1. log in to SkillsConnect
2. go to the Adhoc Claim Menu
3. select Create Claim

For full fee courses, the company will submit the claim. You can find a guide to submitting a full fee claim here.

For nett fee courses, the training organisation will submit the claim. You can find a guide to submitting a nett fee claim here

For courses with course run start date on or after 1 Nov 2020, Enterprises will log into Enterprise Portal for Jobs and Skills (EPJS) to declare necessary information for Absentee Payroll funding. For TPs, please transact in TPGateway.

Refer to the Co-Existence FAQs for more information.

The following applies only for courses with course run start date before 1 Nov 2020:

Your company/ training organisation will need the following information to create a claim for an approved training grant application:

1. Course duration components
   (Edit the duration if the actual hours are different. For non-WSQ course, do not include the assessment, test, exam duration)
2. Course fee components
   (Edit the fee if the actual cost charged is different.)
3. Number of training hours attended by each employee/ trainee
4. Whether employee/ trainee attended required examinations/assessments (if applicable)
5. Employee/ Trainee examination or assessment results (if applicable)
6. Whether training was conducted during or after working hours for each employee/ trainee
7. Details of payment by company
     (Course fee paid by the applicant company to a training organisation by cheque or interbank GIRO*. For payment details, enter the total amount paid).

For courses with course run start date on or after 1 Nov 2020, Enterprises will log into Enterprise Portal for Jobs and Skills (EPJS) to declare necessary information for Absentee Payroll funding. TPs will need to transact in TPGateway using the new process.

*Please note that PayNow will be the mode of disbursement in TPGateway from 12 Oct 2020.

Refer to the Co-Existence FAQs for more information.

The following applies only for courses with course run start date before 1 Nov 2020:

Your company/ training organisation will need to submit attendance records and tax invoices or receipts relevant to the course or courses. You can find a guide to uploading supporting documents here

For courses with course run start date on or after 1 Nov 2020, Enterprises will log into Enterprise Portal for Jobs and Skills (EPJS) to declare necessary information for Absentee Payroll funding. For TPs, please access TPGateway for more information.

Refer to the Co-Existence FAQs for more information.

The following applies only for courses with course run start date before 1 Nov 2020:

Your company/ training organisation can submit a claim for an approved training grant application up to 120 days after a course end date. You can calculate the deadline for your claim here

For courses with course run start date on or after 1 Nov 2020, Enterprises will log into Enterprise Portal for Jobs and Skills (EPJS) to declare necessary information for Absentee Payroll funding. For TPs, please go to TPGateway for more information.

Refer to the Co-Existence FAQs for more information.

The following applies only for courses with course run start date before 1 Nov 2020:

Please click here for a guide to check the status of your company’s/ training organisation’s claim

For courses with course run start date on or after 1 Nov 2020, Enterprises will log into Enterprise Portal for Jobs and Skills (EPJS) to declare necessary information for Absentee Payroll funding. For TPs, please go to TPGateway for more information.

Refer to the Co-Existence FAQs for more information.

The following applies only for courses with course run start date before 1 Nov 2020:

If your company/ training organisation has submitted a claim with the wrong details, please contact SSG with the following information:

1. Claim reference number
2. Name of the company
3. Name of the training organisation
4. Course title and course code
5. Course start and end dates
6. Reason for the edit or withdrawal.

For courses with course run start date on or after 1 Nov 2020, Enterprises will log into Enterprise Portal for Jobs and Skills (EPJS) to declare necessary information for Absentee Payroll funding. For TPs, please transact on TPGateway using the new process.

Refer to the Co-Existence FAQs for more information.

Yes, your SSG-supported certifiable courses can be offered to self-sponsored individuals if they meet the course eligibility criteria and are offered under the nett fee payment mode.

The new Workfare Skills Support (WSS) scheme replaces the Workfare Training Support (WTS) with effect from 1 Jul 2020. Under the new WSS scheme, training grant application is no longer required. You can find more information on WSS here.

With the phasing out of the Workfare Training Support (WTS) scheme, training grant applications for WTS will no longer be accepted after 31 July 2020.

As such, the following information is only valid for ongoing WTS claims.

You will need to check the NRIC and record the individual’s citizenship and age.

If the individual qualifies for funding under the Workfare Training Support (WTS) scheme, you will also need to check and make a copy of any of the following:

1. For all individuals, including persons with disabilities (PWDs) aged 13 to 34 years old
   • WTS notification letter
2. For individuals aged 35 years and older only
   1. Workfare Income Supplement (WIS) notification letter
   2. Inland Revenue Authority of Singapore (IRAS) tax notification letter
   3. SingPost receipt for CPF income declaration (for tax-exempt sole-proprietors or self-employed only)
   4. Any of the following that can show that a trainee meets the income criteria (dated 3 months before the course start date):
      • A full month’s payslip
      • CPF statement showing employer’s contribution
      • Employment letter
      • Contract of Service or equivalent

The new Workfare Skills Support (WSS) scheme replaces the Workfare Training Support (WTS) with effect from 1 Jul 2020. Under the new WSS scheme, training grant application is no longer required. You can find more information on WSS here.

With the phasing out of the Workfare Training Support (WTS) scheme, training grant applications for WTS will no longer be accepted after 31 July 2020.

As such, the following information is only valid for ongoing WTS claims.

SSG-approved certifiable courses are open to self-sponsored Singapore Citizen, aged 21 years and above. Employment status does not affect eligibility. Claim eligibility criteria apply.

For self-sponsored individuals eligible for funding under the Workfare Training Support (WTS) scheme, the following original documents are required:

1. NRIC
2. WTS notification letter or any one of the following:
   1. Workfare Income Supplement (WIS) notification letter
   2. Inland Revenue Authority of Singapore (IRAS) tax notification letter
   3. SingPost receipt for CPF income declaration (for tax-exempted sole-proprietors or self-employed)
   4. Any one month's payslip or CPF statement showing employer's contribution, Employment Letter, Contract of Service or equivalent, dated within three months before the start of the course.

No, full fee payment courses are not available to self-sponsored individuals for funding.

The following applies only for courses with course run start date before 1 Nov 2020:

Training organisations will be required to collect the nett course fee and submit both the training grant application and claim for the self-sponsored individual in SkillsConnect in order to claim the course fee funding directly from SSG.

When submitting a training grant application for your training organisation, you will need to provide the following:

1. Training organisation name
2. Course title and course code
3. Course start and end dates
4. Course duration - number of hours
5. Course fee components
6. Trainee details
   • Name
   • NRIC
   • Citizenship
   • Date of birth
   • Educational qualifications
   • Fixed monthly salary includes basic and fixed allowances including CPF contribution but excluding overtime payment
   • Hours worked per week (excluding overtime hours)

For guidance on the application and claim procedures for self-sponsored individuals, please click here to download the user guides

For courses with course run start date on or after 1 Nov 2020, please transact on TPGateway using the new process.

Refer to the Co-Existence FAQs for more information.

The following applies only for courses with course run start date before 1 Nov 2020. Additionally, as the new Workfare Skills Support (WSS) scheme replaces the Workfare Training Support (WTS) scheme effective 1 Jul 2020, training grant applications for WTS will no longer be accepted after 31 Jul 2020. You can find more information on WSS here.

With the phasing out of WTS, training grant applications for WTS will no longer be accepted after 31 Jul 2020.

As such, the following information is only valid for ongoing WTS claims.

From 1 January 2017, the application page on SkillsConnect has been enhanced. Different procedures apply depending on when the course started.

Courses that started before 1 January 2017

If the individual can provide a valid WTS notification letter, enter $1,900 in the salary field. SSG can also accept the following supporting documents:

1. Workfare Income Supplement (WIS) notification letter
2. Inland Revenue Authority of Singapore (IRAS) tax notification letter
3. SingPost receipt for CPF income declaration (for tax-exempted sole-proprietors or self-employed)
4. Any of the following to show you meet the income criteria (dated 3 months before the course start date):
   • A full month’s payslip
   • CPF statement showing employer’s contribution
   • Employment letter
   • Contract of Service or equivalent

If the individual does not have any of these WTS documents, enter $1,901 in the salary field.

Courses that started on or after 1 January 2017

For an individual with no income, enter $0 in the salary field. If the individual cannot provide the exact salary, you can enter an estimate.

For courses with course run start date on or after 1 Nov 2020, please transact in TPGateway using the new process.

Refer to the Co-Existence FAQs for more information.

The new Workfare Skills Support (WSS) scheme replaces the Workfare Training Support (WTS) with effect from 1 Jul 2020. Under the new WSS scheme, training grant application is no longer required. You can find more information on WSS here.

With the phasing out of WTS, training grant applications for WTS will no longer be accepted after 31 Jul 2020.

As such, the following information is only valid for ongoing WTS claims.

The following applies only for courses with course run start date before 1 Nov 2020:

From 1 January 2017 onwards, the SkillsConnect system automatically checks a database of eligible WTS recipients and assigns the WTS funding rate. The system will assign Workfare Training Support (WTS) funding rate automatically for individuals with a WTS letter. The system cannot automatically identify individuals who do not have a WTS letter.

Individuals 35 years and older may be eligible for the WTS scheme, based on other supporting documents, such as a Workfare Income Supplement (WIS) letter, payslip, IRAS notice of assessment, SingPost receipt, CPF statement showing employer's contribution, employment letter or contract of service.

For these individuals, you can select the checkbox beside the individual’s name on the application screen to declare their WTS eligibility. You also need to upload copies of the supporting documents.

For trainees who do not meet the WTS eligibility criteria, the SkillsConnect system will assign a funding rate based on the trainee information provided.

You can find a guide on the application and claim procedures for self-sponsored individuals here .

For courses with course run start date on or after 1 Nov 2020, please transact in TPGateway using the new process.

Refer to the Co-Existence FAQs for more information.

The new Workfare Skills Support (WSS) scheme replaces the Workfare Training Support (WTS) with effect from 1 Jul 2020. Under the new WSS scheme, training grant application is no longer required. You can find more information on WSS here.

With the phasing out of WTS, training grant applications for WTS will no longer be accepted after 31 Jul 2020.

As such, the following information is only valid for ongoing WTS claims.

PWDs aged 13 to 34 who qualify for the Workfare Training Support scheme will receive a WTS notification letter.

You, as the training provider, must check and keep a copy of the WTS notification letter. SSG does not accept any other documents as proof of WTS eligibility for PWDs aged 13 to 34.

The new Workfare Skills Support (WSS) scheme replaces the Workfare Training Support (WTS) with effect from 1 Jul 2020. Under the new WSS scheme, training grant application is no longer required. You can find more information on WSS here.

The following information is only valid for courses with a course run start date before 1 Nov 2020.

You can edit the training grant application to amend WTS eligibility for your self-sponsored trainee(s).

For courses with a course run start date on or after 1 Nov 2020, please transact in TPGateway.

Refer to the Co-Existence FAQs for more information.

The new Workfare Skills Support (WSS) scheme replaces the Workfare Training Support (WTS) with effect from 1 Jul 2020. Under the new WSS scheme, training grant application is no longer required. You can find more information on WSS here.

With the phasing out of WTS, training grant applications for WTS will no longer be accepted after 31 Jul 2020.

As such, the following information is only valid for ongoing WTS claims.

You will see this message when the trainee information provided does not match the WTS eligibility criteria.

You need to review the trainee information. If you made a mistake and declared that a trainee was eligible for the WTS scheme, you need to un-select this checkbox.

The following information is only valid for courses with a course run start date before 1 Nov 2020.

All training grant applications for self-sponsored individual(s) must be submitted in the period 30 days before the course start date and 30 days after course start date.

You can calculate the deadline for your training grant application here.

For courses with a course run start date on or after 1 Nov 2020, please transact in TPGateway.

Refer to the Co-Existence FAQs for more information.

The following information is only valid for courses with a course run start date before 1 Nov 2020.

Please click here for a guide to check the status of your training organisation’s training grant application

For courses with a course run start date on or after 1 Nov 2020, please transact in TPGateway.

Refer to the Co-Existence FAQs for more information.

The following information is only valid for courses with a course run start date before 1 Nov 2020.

You can log in to SkillsConnect and select your training organisation’s profile to edit an approved training grant application. You can refer to the guide on editing an approved training grant application here.

For courses with a course run start date on or after 1 Nov 2020, please transact in TPGateway.

Refer to the Co-Existence FAQs for more information.

The following information is only valid for courses with a course run start date before 1 Nov 2020.

You will need to write to SSG to request for the withdrawal providing the following information:

1. Rejected training grant application reference number
2. Name of the company
3. Training organisation
4. Course title and course code
5. Course start and end dates
6. Reasons for withdrawing.

For courses with a course run start date on or after 1 Nov 2020, please transact in TPGateway.

Refer to the Co-Existence FAQs for more information.

Training organisations will need to retain the following supporting documents for audits conducted by SSG:

1. Record of individual’s age and citizenship
2. Individual’s declaration of employment status and salary
3. Tax Invoice with receipt issued
4. Attendance records
5. Examination results and certificates issued
6. Supporting document for funding eligibility under the Workfare Training Support (WTS) Scheme, if applicable.

The following information is only valid for courses with a course run start date before 1 Nov 2020.

If a course is registered as a full qualification course in SkillsConnect, then training organisations can only claim the course fee funding from SSG when a trainee completes the full qualification.

However, if the course is registered as separate modules in SkillsConnect, course fee funding is given for each module the trainee has completed and passed.

For courses with a course run start date on or after 1 Nov 2020, please transact in TPGateway.

Refer to the Co-Existence FAQs for more information.

The following information is only valid for courses with a course run start date before 1 Nov 2020.

If a trainee is a self-sponsored individual, training organisations will need to collect the nett course fee (unsubsidised portion of the total fees) from the trainee. You then submit the training grant application and the claim for the self-sponsored individual in SkillsConnect. You will receive the course fee funding directly from SSG.

Training organisations need to ensure that the corresponding training grant application must be approved before you can create a claim. You can find a guide to checking the status of your training grant application here

To create a claim:

1. log in to SkillsConnect
2. go to the Adhoc Claim Menu
3. select Create Claim

You can find a guide on claim procedures for self-sponsored individuals here

For courses with a course run start date on or after 1 Nov 2020, please transact in TPGateway.

Refer to the Co-Existence FAQs for more information.

The following information is only valid for courses with a course run start date before 1 Nov 2020.

Training organisations will need the following information to create a claim for an approved training grant application:

1. Course duration components
   (Edit the duration if the actual hours are different. For non-WSQ course, do not include the assessment, test, exam duration)
2. Course fee components
   (Edit the fee if the actual cost charged is different.)
3. Number of training hours attended by each trainee
4. Whether trainee attended required examinations/assessments (if applicable)
5. Trainee examination or assessment results (if applicable)
6. Whether training was conducted during or after working hours for each trainee
7. Details of payment by traineey
     (Course fee paid by the trainee to a training organisation. For payment details, enter the total amount paid).

For courses with a course run start date on or after 1 Nov 2020, please transact in TPGateway.

Refer to the Co-Existence FAQs for more information.

The following information is only valid for courses with a course run start date before 1 Nov 2020.

Your training organisation will need to submit attendance records and tax invoices or receipts relevant to the course or courses. You can find a guide to uploading supporting documents here

For courses with a course run start date on or after 1 Nov 2020, please transact in TPGateway.

Refer to the Co-Existence FAQs for more information.

The following information is only valid for courses with a course run start date before 1 Nov 2020.

Your training organisation can submit a claim for an approved training grant application up to 120 days after a course end date. You can calculate the deadline for your claim here

For courses with a course run start date on or after 1 Nov 2020, please transact in TPGateway.

Refer to the Co-Existence FAQs for more information.

The following information is only valid for courses with a course run start date before 1 Nov 2020.

Please click here for a guide to check the status of your training organisation’s claim

For courses with a course run start date on or after 1 Nov 2020, please transact in TPGateway.

Refer to the Co-Existence FAQs for more information.

The following information is only valid for courses with a course run start date before 1 Nov 2020.

If your training organisation has submitted a claim with the wrong details, please contact SSG with the following information:

1. Claim reference number
2. Name of the company
3. Name of the training organisation
4. Course title and course code
5. Course start and end dates
6. Reason for the edit or withdrawal.

For courses with a course run start date on or after 1 Nov 2020, please transact in TPGateway.

Refer to the Co-Existence FAQs for more information.

No, you do not need to submit any claims for self-sponsored training as the training provider should only have collected the nett fee for the course, i.e., the unsubsidised portion of the course fees. The training organisation will submit a claim directly to SSG for course fee funding.

The following information is only valid for courses with a course run start date before 1 Nov 2020.

To upload WSQ Assessment results:

1. Log in to SkillsConnect
2. Select the WSQ approved training organisation profile
3. Go to Organisation Menu
4. Select Course Management
5. Select Upload Assessment Result

You can find a guide to uploading WSQ Assessment results here

For courses with a course run start date on or after 1 Nov 2020, please transact in TPGateway.

Refer to the Co-Existence FAQs for more information.

SkillsConnect uses data encryption technology with a Secure Socket Layer (SSL) for secure internet transactions.

When uploading supporting documents in the SkillsConnect system, select the document type marked Confidential.

Confidential documents can only be viewed by SSG.

After uploading, all documents marked Confidential can only be viewed by SSG. This is because information uploaded may be sensitive and should not be viewed by everyone from a company who can log in.

You can select General Correspondence, a non-confidential document type, if you need to view the document after uploading it.

The SkillsConnect system is available daily, except on weekend when it is closed for system maintenance. The exact downtime period will be displayed on the portal.

Minimum Hardware: Processor - Pentium IV, Standard Memory - minimum 1GB RAM
Minimum Operating System Software: Windows Vista, Mac OS 10, SUSE Linux (Enable the script option under the IE options)

SkillsConnect supports the following browsers:

1. Internet Explorer version 8
2. Chrome version 35
3. Firefox version 28
4. Safari version 7 or higher.

Due to the system blackout to facilitate the transition from SkillsConnect (SCN) to Training Partners Gateway (TPGateway), please note that Organisation Registrations and Course Applications will not be allowed from 28 Sep 2020.

You can submit an organisation registration from 12 Oct 2020 on TPGateway.

Refer to the blackout FAQs for more information.

Only courses that are open to the public and are on a nett fee payment model will qualify for SkillsFuture Credit. If your courses are meant for corporate clients (and not for the public), training organisations may indicate "Yes" under the "Corporate runs only" field in the "Submission Info" page in the SkillsConnect system*. The courses will be removed from the SkillsFuture Credit course directory accordingly.

Please note that the use of SkillsFuture Credit is not allowed for employer-sponsored courses. If you are aware of any companies that do so, please inform SSG via the SSG Feedback Portal.

The eligibility for SkillsFuture Credit is assessed based on course criteria.

SkillsFuture Credit eligibility period is aligned to the respective public agency’s support or SSG’s funding period for the courses.

No, employers are not allowed to use individuals’ SkillsFuture Credit to pay (either in full or partial) for employer-sponsored courses. Please alert SSG through the SSG Feedback Portal if you are aware of such cases.

No, the SkillsFuture Credit can only be used to cover (i) course fees payable, (ii) assessment fees which are part of the course, (iii) certification fees which are part of the course and (iv) GST imposed on components supported for SkillsFuture Credit use. It cannot be used to offset charges imposed by training organisations due to course withdrawals  or pay for administration fees charged by training organisations.

No, the SkillsFuture Credit can only be used to cover (i) course fees payable, (ii) assessment fees which are part of the course, (iii) certification fees which are part of the course and (iv) GST imposed on components supported for SkillsFuture Credit use.

Training organisations may request individuals to log in to their SkillsFuture Credit accounts to verify their credit balance.

Alternatively, training organisations may request the individuals to print out their account summary for verification. If the individual has sufficient credits to pay for the course fees, the provider will receive an email notification from SSG system administrator confirming the approved use of credits on the same day as the individual’s submission of claim to use SkillsFuture Credit.

Training organisations do not need to refund the SkillsFuture Credit to the individual as long as he has attended the course, regardless of whether he completes the course or fails any assessment.

Training organisations will receive email notifications on the following information:

1. Approved applications on use of credit (daily email notifications)
2. Cancelled applications on use of credit (as and when a claim is cancelled)
3. Cancelled applications on use of credit (consolidated- daily email notification)
4. Weekly statement on amount of disbursements made to training organisation for approved applications on use of credit (weekly emails)

The email notifications and weekly statement will be sent to the “Finance Officer” provided to SSG and will include information such as the course name, course ID, course start date,  individual’s NRIC and name, amount of SkillsFuture Credit claimed.

Note: The weekly statement on amount of disbursements made will replace the monthly statement on amount of disbursements made from March 2016 onward.

For courses that are subsidised or supported by SSG, the disbursement will be made to the bank account as indicated in the SkillsConnect.

For courses supported by other public agencies, please provide your bank details to the respective public agencies.

The current policies and terms of SSG's funding support applies.

SkillsFuture Credit can only be claimed for nett fee courses 90 days after course start date, where the individual had made payments out of pocket. Please note that claims cannot be made on the same course with the same course start date.

Training organisations should keep a copy of the official registration confirmation or acknowledgement slips, receipts, invoices and certificates issued to the individuals.  These supporting documents should be retained for 3 years after the course start date.

You may remind the individual to submit the claim as soon as possible.

Alternatively, you may choose not to enrol the individual as he has not paid for the course fee.

If you still have not received any email notification on the approved claim on the ACTUAL day (or first day) of course, you may want to ask the individual to pay the course fee in cash, and advise the individual to submit claim that instructs for payment to be made to his or her own bank account.

A claim cancellation can be done on or before the course start date via the SkillsFuture Credit Portal.

Should the individual need to cancel his claim after course start date, the individual will need to appeal to SSG and provide justification.

If each course is listed as separate items in the SkillsFuture Credit course directory, the individual should submit the claim on a per course item.

If the courses are packaged as a full qualification in the SkillsFuture Credit course directory, the individual should submit the claim as one course item.

If the individual did not attend the course at all, the full disbursed SkillsFuture Credit must be returned to the individual through SSG. If your policies indicate that partial refunds or penalties will apply, you can claw back the penalty fee or associated partial refunds from the individual separately.

However, if the individual attended part of the course/ withdrew in the midst of the course, the SkillsFuture Credit does not need to be refunded.

If the individual withdrew from the course before course commencement date, disbursed SkillsFuture Credit must be refunded back to SSG. If your policies indicate that partial refunds or penalties will apply, you can claw back the penalty fee or associated partial refunds from the individual separately.

If you offer replacement sessions, no action is required on the individual and the training organisation. However, you are advised to make a record on the individual’s invoice in the event that the application is flagged out for audit check.

You have to liaise with the individual to get him or her to pay the fee for the course attended and inform SSG of such individuals.

Yes, the individual is allowed to use his SkillsFuture Credit to pay for the course fee.

You should remind the individual to cancel his claim before the course start date when he submits his course cancellation request.

If the individual still forgets to cancel his claim before the course date and the amount is disbursed to you, please contact SSG via the SSG Feedback Portal to facilitate the refund process.

You can continue to impose cancellation/ penalty fee on the individual based on your in-house policies. However, you have to follow up with the individual on such payment. SkillsFuture Credit is not allowed to be used to pay for cancellation/ penalty fee.

Training organisations should not refund the SkillsFuture Credit in cash to the individual under any circumstances.

To initiate a refund of SkillsFuture Credit, please log in to SSG’s Feedback Portal and provide the following details:

• Name of Organisation
• UEN
• Claim ID/ Amount Refunded/ Cheque No
• Reason for Refund

For GIRO transfers, please indicate in your refund request your preference for GIRO transfer of refunds. Relevant details for GIRO transfer will be provided.

Please make your cheque payable to “SkillsFuture Singapore Agency - SkillsFuture” and indicate the feedback case ID and claim ID at the back of the cheque. Cheque can be mailed to or presented in person at 1 Paya Lebar Link, #08-08 Paya Lebar Quarter 2, Singapore 408533, Attn: SkillsFuture Credit Refund.

Reinstatement of refunded SkillsFuture Credit to individuals will be evaluated on a case by case basis.

No. SkillsFuture and SSG logo are trademarked. You are required to seek SSG’s approval for the use of SSG or/ and SkillsFuture logos in your marketing.

SkillsFuture and SSG logo are trademarked.  You are required to seek SSG’s approval for the use of SSG or/ and SkillsFuture logos in your marketing.

Please advise individuals to approach any service touchpoints listed here.

You can download the SkillsFuture Credit collaterals at here.

You can contact:

1. Hotline: (65) 6785 5785
   The hotline operates from 8:30 am to 5:30 pm, Mondays to Fridays and 8:30am to 1:00pm on Saturdays. The hotline is closed on Sundays and public holidays.
2. Feedback portal:
   If you have queries on SkillsConnect, go to: https://portal.ssg-wsg.gov.sg/feedback

SkillsFuture Singapore (SSG) has developed a new Training Grant portal called TPGateway to replace the existing SCN system. TPGateway has gone live on 12 October 2020 and as part of the transition to the new system, there will be a period during which SCN will co-exist with TPGateway to support selected transactions.

Refer to Questions 3 and 4 for more detailed information on transactions that will be moving to TPGateway.

Starting from 12 October 2020, SCN will co-exist with Training Partners Gateway (TPGateway) to support selected transactions during the transition. During the systems’ coexistence period, certain transactions should be performed through different systems:

Please note for Organisation and Course applications (including edits) submitted from 14 September to 27 September 2020, your submissions may not have been processed due to the expected surge in volume. Hence, you may be required to re-submit in Training Partners Gateway.

* All approved courses will be listed on MySkillsFuture Course Directory as per current process.

**For courses with a course run start date before 1 November 2020, you can continue to submit Training Grant Applications in SCN until 30 November 2020.

Refer to Questions 3 and 4 for more detailed information relating to each transaction.

Some transactions will need to be performed on SCN instead of the new TPGateway. Refer to the table below for more details.

You will not be affected by the transition from SCN to Training Partners Gateway (TPGateway).
Self-sponsored trainees do not need to perform any transactions within SCN and TPGateway. You should continue to submit your training allowance claim and employment documents at WSG’s Careers Connect or NTUC’s e2i centres.

If you are an employer-sponsored individual, you will not be required to submit any training allowance claim.

Training Providers (TPs) and Enterprises will still be able to log in to SCN to track the status of applications and claims submitted.

However, TPs and Enterprises will only be able to submit selected transactions* in SCN during the transition period starting from 12 October 2020.

*Refer to transition period for the respective transactions on Question 2.

SCN will continue to be available for Training Providers to submit claims and assessment results for approved training grants associated with courses with course run start date before 1 November 2020.

You can contact SkillsFuture Singapore via the feedback portal at https://portal.ssg-wsg.gov.sg/feedback or call the hotline at Tel: 6785 5785.

You will only be able to submit selected transactions* in SCN during the transition period starting from 12 October 2020.

*Refer to transition period for the respective transactions on Question 2.

Transactions which are still in progress in SCN as of 12 October 2020 will continue to be processed by SkillsFuture Singapore (SSG).

Approved Organisation and Course applications will progressively be reflected in Training Partners Gateway (TPGateway) by end of November 2020.

Other transactions related to Training Grants, Claims, Trainee Qualifications and Assessment Results will continue to be processed in SCN for courses with course run start date before 1 November 2020. Paid claims, qualifications and assessment results captured in SCN will progressively be updated on TPGateway.

Please DO NOT submit a repeated transaction in TPGateway unless you have been notified of an unsuccessful outcome.

Starting from 12 October 2020, you will be able to use either SCN or Training Partners Gateway to continue to perform transactions*.

*Refer to Questions 3 and 4 for information on where to perform transactions for Training Partners and Enterprise/Company during the transition period respectively.

Edits to existing transactions are only allowed in SCN for selected transactions during the transition period* starting from 12 October 2020.

Please note for course edits submitted from 14 September to 27 September 2020, your edits may not have been processed due to the expected surge in volume. As such, you may be required to re-submit your edits in Training Partners Gateway.

*Refer to transition period for the respective transactions on Question 2.

Yes. You can continue to track the status for transactions submitted in SCN during the transition period starting from 12 October 2020.

For courses with a course run start date before 1 November 2020, organisation and course applications should be submitted in SCN by 27 September 2020, 11.59pm. If you missed this deadline, you will need to submit any new applications (including edits) in Training Partners Gateway (TPGateway) instead.

Please note for organisation and course applications (including edits) submitted from 14 September to 27 September 2020, your submissions may not have been processed due to the expected surge in volume. Hence, you may be required to re-submit in TPGateway.

Enterprises that are sending employees to attend courses with a course run start date before 1 November 2020 and do not have an existing profile or failed to submit a company organisation application in SCN by 27 September 2020, 11.59pm will not be able to receive any training grants.

Starting from 12 October 2020, the following transactions may be performed in SCN for courses with course run start date before 1 November 2020:

• Training Grant Applications*
• Claims
• Trainee Qualifications
• Assessment Results
• Refunds

*You can continue to submit Training Grant Applications in SCN until 30 November 2020. Corresponding claims and assessment results for these training grants will also be managed in SCN.

Starting from 12 Oct 2020, Training Providers (TPs) will be able to access TPGateway to perform all Organisation and Course applications.

For transactions related to Training Grants, Claims, Trainee Qualifications and Assessment Results, TPs will need to use TPGateway if the transaction is for courses with course run start date on or after 1 November 2020.

Selected existing data in SCN will be progressively migrated over to Training Partners Gateway (TPGateway).

Transactions which are still in progress in SCN as of 12 October 2020 will continue to be processed by SkillsFuture Singapore (SSG). Approved transactions will progressively be reflected in TPGateway.

Please DO NOT submit a repeated transaction in TPGateway unless you have been notified of an unsuccessful outcome.

Submissions made from 14 September - 27 September 2020 in SCN will be processed on a best effort basis. In the event your application was not processed in time, you will be required to re-submit in Training Partners Gateway (TPGateway).

The Course Application fees paid via SCN will be refunded. Should you be keen to re-submit the Course Application in TPGateway, the relevant application fees will apply.

Starting from 12 October 2020, TPs will receive disbursements via Bank GIRO or PayNow Corporate, depending on the course run start date:

Please note that PayNow will be the default disbursement mode in TPGateway. To continue receiving disbursements when transacting in TPGateway, TPs will need to set up Corporate PayNow and input PayNow details under “Organisation Profile” in TPGateway after 12 October 2020. Disbursements will not proceed until PayNow details are updated in TPGateway.

For more information on PayNow, visit https://www.abs.org.sg/consumer-banking/pay-now or contact your local bank.

Starting from 12 October 2020, Enterprises/Companies will receive disbursements via Bank GIRO or PayNow Corporate, depending on the course run start date:

Please note that PayNow will be the default disbursement mode in EPJS. To continue receiving disbursements, Enterprises/Companies will need to set up Corporate PayNow and input PayNow details under “Update Profile” (by clicking on "profile" icon) in EPJS after 12 October 2020. Disbursements will not proceed until PayNow details are updated in EPJS.

For more information on PayNow, visit https://www.abs.org.sg/consumer-banking/pay-now or contact your local bank.

TPGateway is a new system managed by SkillsFuture Singapore. It will be a one-stop portal for Training Providers (TPs) in the future.

All TPs currently using MySkillsFuture, SkillsConnect and Funding Management System will eventually need to use TPGateway. The functions in these systems will be progressively migrated to TPGateway in phases over the next 2 years.

TPGateway is built for Training Providers (TPs) and will hold content that has been curated and consolidated specially for TPs.

Note: MySkillsFuture and Enterprise Portal for Jobs & Skills will be the dedicated portal moving forward for Individuals and Enterprises, respectively.

TPGateway, the new one-stop portal for Training Providers (TPs), has gone live on 12 October 2020.

Starting from 12 October 2020, existing services and data in MySkillsFuture, SkillsConnect (SCN) and Funding Management System (FMS) will be moving to TPGateway in phases over the next two years.

No. From 12 October 2020, only Training Providers will be able to access functionalities and transact within TPGateway.

Enterprise Portal for Jobs & Skills (EPJS) will be the dedicated portal moving forward for Enterprises. Transactions performed in SkillsConnect will gradually transition to EPJS from 12 October 2020.

Enterprises have been informed directly on the changes that are associated with Absentee Payroll (AP) funding and Company Registration. Information on the new AP funding process for Enterprises can also be found on EPJS.

Up until 11 October 2020
There will be no changes to how PEIs perform transactions.

From 12 Oct 2020 onwards
PEI Dual Operators will be able to log into TPGateway to perform transactions previously done on SkillsConnect, including Organisation Registration and Course Applications.

TPGateway seeks to enhance the TPs’ experience with:

• One-stop portal with consolidated and curated content for TPs
• Streamlined processes for organisation registration, course funding and accreditation
• New dashboard for TPs with overview of transactions to keep track of transaction statuses
• Training Grant Calculator to effectively compute expected grants
• Faster approval processes and disbursements

Training Providers
Please refer to the Circulars disseminated by SkillsFuture Singapore on TPGateway.
Additionally, a comprehensive FAQ and user guides can be found at TPGateway from 12 October 2020.

Enterprises
Enterprises will not be using TPGateway. Starting from 12 October 2020, all Absentee Payroll (AP) funding related processes will be performed in either SkillsConnect or Enterprise Portal for Jobs & Skills (EPJS), depending on the course run start date.
Information on the new AP funding process for Enterprises can also be found on EPJS.